Operations Services Coordinator

Operations Services Coordinator (Client Services Coordinator) Job Title: Operations Services Coordinator (Client Services Coordinator) Status: Temporary Full-Time Assignment: Temporary - 24 months Start Date: Immediate Hourly Rate: $35.33 - $38.39 Salary Grade: $35.33 - $38.39 Department: York Region → Community & Health Services → Housing Services Location: Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary) Hybrid work opportunities may apply. About Us Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. What We Offer Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. Defined Benefit Pension Program – Eligibility from date of hire as a full-time employee with employer-matched contributions. Employer of Choice – Recognized as the highest-ranking government employer in Canada. Benefits and Wellness – Employee health care spending account, 24/7 Employee Assistance Program, corporate discounts and purchase plans. Casual employees are eligible for payment in lieu of benefits and/or vacation. Inclusive and Diverse Workforce – Commitment to diversity, inclusion, equity and accessibility with recognition from the United Nations. About the Role This position is responsible for tasks related to creating, updating, and issuing work orders and tenant service requests for all facilities owned and operated by Housing York Inc. It supports all areas of Housing Operations including maintaining activities and events in the system related to maintenance, repairs, services, capital requests, tenant and staff enquiries, and the maintenance database. What You Will Be Doing Respond to requests from internal and external stakeholders related to maintenance activities; identify the nature of the issue, complete maintenance requests, work, and purchase order forms. Coordinate responses to emergency situations/critical building alarms and determine appropriate action. Administer, track, and maintain the after‑hours stand‑by schedule. Coordinate the information and development of the preventative maintenance program. Create, issue, coordinate, and follow up on work orders in the system and assign to appropriate area(s). Develop and revise processes and procedures. Answer enquiries concerning property‑related matters such as lighting, heating, janitorial concerns. Coordinate information concerning after‑hour activities and other events in the facilities and determine action/response. Coordinate maintenance project schedules, maintain project calendars, prepare, and distribute maintenance notices as required. Schedule and document maintenance project planning meetings. Operate and maintain database, create and review work orders and authorize access for stakeholders; distribute reports as required. Administer and update calendars for staff. Compile data and produce weekly/monthly reports. Prepare status reports of maintenance and facility projects for the Branch. Draft correspondence, including routine memorandum, letters, and minutes for review. Apply backup procedures, troubleshoot, and maintain systems as required. Support management by preparing charts, forms, and spreadsheets; compile and collate materials. Liaise with department/building designates on work order processes and established procedures. Receive, sort, redirect and/or distribute communications. Liaise with internal and external stakeholders for leasing and landlord administration requests. Train and provide guidance to other staff supporting the department designate system. Respond to inquiries and resolve concerns, as appropriate. Ensure that services provided meet Regional customer service standards. Participate on committees, work groups, task forces and special projects, as assigned. Manage information in accordance with legislation and corporate standards. Perform other duties as assigned, in accordance with Branch and Department objectives. What We Are Looking For Successful completion of a Community College diploma in Property Management, Business Administration or related field, or approved equivalent combination of education and experience. Minimum three (3) years demonstrated experience delivering service to clients in a property maintenance and leasing environment. Experience with a computerized maintenance management system and developing preventative maintenance programs. Good verbal and written communication skills and experience in maintaining record management systems. Knowledge of service request and work order procedures and leasing/landlord administration procedures. Knowledge of building components and systems. Demonstrated ability in the Region’s core competencies. Schedule Scheduled Weekly Hours: 35 Scheduled Shifts: 8:30 – 16:30 Application Details Close Date: February 2, 2026 Please apply online by 5:00 PM EST of the closing date indicated above. All employment opportunities are recorded on a 24‑Hour Career Line and may be accessed by calling ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employment York Region is an equal‑opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email or call extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Benefits and Perks Click here for more details on Benefits and Perks. #J-18808-Ljbffr