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Payroll Supervisor

3 weeks ago

Vaughan, Canada Canada's Wonderland Full time

Overview:
Oversee the ongoing administration of seasonal payroll processes for over 4,000 seasonal associates meeting all required deadlines. This is a full-time/permanent position that requires flexible availability including weekends.

**Responsibilities**:

- Oversee the ongoing administration of seasonal payroll processes meeting all required deadlines
- Follow-up on all seasonal associate Direct Deposit information; ensure mandatory set-up
- Train the Associate Services’ staff in related payroll areas such as pay cheque distribution and payroll inquiries
- Aid seasonal associates (in person and over the phone) regarding all seasonal payroll matters
- Assist associates with accessing earnings statements in Dayforce and understanding the content
- Assist with UKG training for all applicable associates and supervisors/managers
- Develop learning tools and resources for UKG and Dayforce to assist associates and supervisors/managers
- Participate in weekly UKG/Payroll calls as well as any other calls/meetings set up by Corporate
- Trouble-shoot UKG, Dayforce and payroll issues; offer solutions; follow-up with all applicable parties (e.g. associates, supervisors, mangers, Corporate Payroll and/or TAC etc.)
- Liaise with Workforce Management
- Canada’s Wonderland and Corporate - as needed to resolve any issues related to scheduling or UKG set-up
- Resolve seasonal associate payroll inquiries using the set process and ensure all back pay that is owed is processed
- Log and mail all inactive seasonal associates’ cheques if applicable, and if requested, Records of Employment
- Learn applicable TAC team functions and meet any required deadlines
- Learn and handle the ongoing administration of full-time payroll meeting all required deadlines when assigned
- Assist with other duties as required

Qualifications:

- Previous customer service and administrative experience is an asset
- Superior written and verbal communication skills and strong decision making and problem-solving skills
- Proficient knowledge of Microsoft Office, including Word and Excel
- Previous experience with UKG and Ceridian Dayforce an asset
- Ability to work well under pressure in a fast-paced environment
- Detail oriented with the ability to multi-task and meet strict deadlines
- Able to work flexible hours, including on weekends and holidays and have a reliable source of transportation