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Bilingual Credit Services Rep

2 weeks ago

Brampton, Canada Medtronic Full time

**Careers that Change Lives**

Provides collections, coordination, and resolution of outstanding invoices from past due Hospitals, Commercial and Healthcare Consumer accounts.

**A Day in the Life
- Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses.
- Counsels and negotiates with customers to improve financial controls, suggests sources of working capital, and sets up special credit arrangements and payment schedules.
- Plans credit restriction and collection tactics for risky, slow pay, and sensitive accounts.
- May collect outstanding receivables in accordance with terms and conditions of sale.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Responsible for all applicable credit management and collection activities for customers.
- Manage customer disputes, through FSCM and collate with Order Management Services and Customer Care to resolve.
- Performs pre-sale credit risk evaluation for sales under $10,000.
- Initiate 20-30 collections calls per day.
- Analyze and report on credit memo and write off activity.
- Weekly review of accounts and credit issues with manager.
- Prepares monthly report:

- Provide coverage for Credit & Collections
- Other credit related activities as assigned

**Must Have: Minimum Requirements**
KNOWLEDGE/EDUCATION
- Bachelor’s degree, or;
- Advanced degree.

**JOB EXPERIENCE**
- Minimum of 2 years of relevant experience, with a bachelor’s degree, or;
- No minimum years of relevant experience, with an advanced degree.

**SKILLS/COMPETENCIES
**- Understanding of credit principles and methodologies
- Strong customer focus
- Relationship building
- Results Oriented
- High organizational ability
- Strong attention to detail and documentation.
- Effective communication skills French/English

**DESIRED/PREFERRED QUALIFICATIONS**
**KNOWLEDGE/EDUCATION
**- Business / Accounting Courses
- Enrolled in the CPP designation
- Accounting basics

**JOB EXPERIENCE
**- 2 years’ experience in credit coordination activities.
- 2 years’ experience with Consumers Collections.
- 2 Years’ experience working with Insurance carriers i.e.) understanding plan provisions, appeals processes
- 2 years’ experience with Windows, and Microsoft Excel (Intermediate) & Word (Intermediate)

SKILLS/COMPETENCIES
- Accounts Receivable module and distribution module
- Excel
- Bilingual in French

**About Medtronic**
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.**

**We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.**

**Physical Job Requirements**
**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)