Credit Collections Analyst

Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description We are seeking a detailed-oriented and proactive Bilingual Credit Collections Analyst fluent in both French and English to join our finance team.The Credit Collections Analyst is responsible for collections of outstanding accounts receivable from the existing customer base, resolving customer billing problems and reducing accounts receivable delinquency from our French and English-speaking customers. This position is high volume, fast paced, large portfolio and will report to the Credit Supervisor. WHAT YOU'LL BE DOING:Handles assigned portfolio of accounts by applying company’s credit polices and proceduresCommunicates and educates external and internal customers on credit terms and payment options to ensure prompt collection of overdue accountsWorks on weekly aging report and daily Get Paid collection to obtain satisfactory payment commitmentsReconcile accounts by contacting customers or other departments to resolve billing or payment discrepanciesAnswers phone calls and provides resolution to customer’s inquires; generates account statements, invoices and other supporting documents as neededRemain in rollover phone system answering incoming callsProactively reviews customer’s credit limit and reviews blocked orders for prompt releaseReview and approve Commercial Job Sheets. Have knowledge of Mechanics Lien LawsNegotiates payment options for customers with poor credit history or insufficient credit limit within established standardsMaintains accurate and up to date notes on all customer’s accountsReports on delinquent accounts and actions taken to resolve past duesSome travel involved Qualifications Requires a bachelor's degree or an equivalent combination of education and experience.Bilingual - fluent in English and FrenchProficient in Microsoft Office and other productivity software systems Working knowledge of SAP and Get Paid is an asset. Familiar with Quebec construction law and Letters of Privilege required on commercial projectsStrong analytical, communication and organizational skills.Ability to create positive and constructive atmosphere in dealings with customers or sales force.Adaptable and flexible to change work priorities, handles pressure and demands.Analyze credit reports and financial statements to determine the degree of risk involved in extending credit.Courteous, professional, and helpful at all times.Team player.WHAT WE OFFER:At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is based in the office, Monday through Friday. Benefits:Competitive base salaryExcellent medical and dental plan designed to support healthy lifestylesMental and financial health programsOutstanding Pension Plan with company match RSP Plan, Employee Stock Purchase Program Community involvement opportunities Robust Employee Assistance ProgramAnd much, much moreThe compensation range for this position is approximately $55,000 - $72,000 and will be based on the candidate’s qualification, experience, and educationOUR CULTUREAt Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us#LI-PP1