Bilingual Inside Sales Rep Diabetes

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:The Inside Sales Representative is an inside member of an integrated sales team who works in partnership with field sales personnel to sell insulin pump technology to people with diabetes. This role will foster strong relationships with patients, health care providers and territory team members. In addition to accepting full ownership for pre-sales issues initiated by customer and field personnel, the Inside Sales Representative will also be the primary inside customer contact for guiding patients through the pre-sale process of obtaining Endocrinology products.

The Inside Sales (IS) Representative will manage territory base business and growth by selling direct to customer, products and services.

Responsibilities may include the following and other duties may be assigned.
- _Remotely sells Medtronic's products and retains end-user patients within an assigned geographic area and /or specific customer accounts for pre-defined territory locations to achieve or exceed assigned sales goals. _
- _Identify, develop and close leads for the business and refer on internal leads when appropriate. _
- _Provides input on new markets, new product introductions, and existing products or supplies. _
- _Promotes and establishes education of the company's products and/or services. _
- _Manages and responds to customer concerns and problems. _
- _Arranges demonstration of products by field sales representatives. _
- _Assists the field sales representatives in the planning and execution of sales activities as well as providing on-going sales support including sales calls, data analysis, customer opportunities, and sales rep follow-up. _
- _Responsible for reporting complaints and Adverse Drug Reactions (ADR) _
- Conduct sales calls to promote, sell, and service Medtronic Endocrinology products and services to existing and potential customers.
- Implement quarterly sales plan to achieve sales goals and objectives and provide regular forecasts.
- Educate customers and patients regarding the importance of intensive diabetes management and continuous glucose monitoring for patients with diabetes.
- Provide accurate information on Medtronic systems, product and therapy technical support and services included with the purchase of our technology.
- Fiscally manage territory by controlling process errors and product returns.
- Build and maintain relationships with referral sources Diabetes Clinics) to establish a solid base of business.
- Assist in establishing the company as the leader in diabetes products in the community by participating in community patient events, JDRF walks, D Skate, etc.
- Complete administrative reporting as assigned.
- Utilize approved sales collateral to support promotional and territorial needs.
- Work closely with TM and DCS to ensure complete sales cycle.

**KNOWLEDGE/EDUCATION**
- _Bachelor’s degree _

**JOB EXPERIENCE**
- _Minimum of 3 years of relevant experience _
- Demonstrated success in a sales position or equivalent Consumer Care experience, as indicated by level of sales performance against established objectives / goals.
- Experience in medical device or pharmaceutical sales is preferred.

**SKILLS/COMPETENCIES**
- Must be a self-starter and a team player, possess a positive attitude
- Must possess strong prioritization and organizational skills with keen attention to detail
- High learning agility
- Must have strong interpersonal communication skills - effectively through written and verbal and active listening
- Strong evaluation and problem-solving skills.
- Experience with selling diabetes device technologies preferred
- Diabetes disease state knowledge preferred
- Strong influencing and negotiating skills
- High degree of empathy
- Knowledge of SAP/Salesforce preferred and fluent with Microsoft suite.
- Bilingual (English and French) an asset
- Other duties as assigned

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore he