Principal Technical Writer

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**Additional Employee Value Proposition (EVP) for Product Information**:
Working in the Product Information team, as part of the Engineering department, you are an integral part of a software development team that strives for perfection and is committed to success. Technical writers contribute to products across the Content Services, Business Networks, Digital Experience, Analytics, and Cloud Platform.

**The Opportunity**:
OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You should be able to work independently and productively with mínimal supervision as part of a geographically distributed team. Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

**You Are Great At**:

- Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
- Organizing and prioritizing tasks and have exceptional analytical skills.
- Managing multiple projects and deliverables.
- Working in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
- Researching and learning new technologies in Technical Communications.

**What It Takes**:

- University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 12+ years of technical writing experience.
- Ability to lead team of writers, balancing workloads and allocating projects according to business needs
- Facilitate managing external engineering and product management teams
- Ability to create and execute strategic initiatives for Product Information team, for example content reuse strategy and information architecture across product teams.
- Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
- Excellent knowledge of content/help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound knowledge of XML and HTML and various help formats.
- Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
- Experience writing in a structured authoring environment and creating single-source and mínimalist content. Familiarity with DITA/DocBook and topic-based writing methodologies.
- Knowledge of documentation localization processes as well as software usability principles.
- Ability to create high quality graphics using tools, such as Microsoft Visio.
- Knowledge of video production techniques and experience with tools such as Camtasia.
- Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
- Ability to create customer-focused content using user personas and customer research.
- Experience defining and following documentation standards and best practices.
- Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
- Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
- Ability to communicate clearly with all project stakeholders in distributed locations.
- Knowledge of Information Management (EIM) products and Cloud platforms.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.