Office Services Manager

**About the Position**:
The Office Services Manager plays a key role for Hazelview as the first impression and ambassador of the Company. The position will provide a high level of customer service to both internal staff and external stakeholders by responding to their queries in a professional and helpful manner. This position also provides office services management and support to three floors in our head office. The incumbent will possess superior organizational skills with a strong focus on people services, excellent interpersonal skills, along with a high degree of initiative and ability to act independently.

**Key Responsibilities**:
**Reception**
- Answering all phone calls in a professional manner and re-directing calls as appropriate.
- Greet all visitors including investors, clients, business associates arriving at the Hazelview head office.
- Facilitation of meetings, including the preparation of all meeting rooms prior to and following use by external and internal users.

**Office Services**
- Manage the operations and facilities for three floors.
- Co-ordination and processing of all couriers/package requirements (including filling out courier forms/labels and managing office accounts).
- Mail sorting, scanning and delivery to employees (Internal & External Mail)
- Order food for business meetings and internal social events such as monthly birthdays and office parties.
- Assist with planning and organization of office events.
- Ensuring office space is clean/organized and maintained to a high standard, including boardrooms, kitchen, and copy room, by conducting daily walk through of the floor
- Ordering of supplies for kitchen, ensure cabinets are stocked, keeping kitchen tidy including filling and emptying dishwasher daily and cleaning the coffee machines.
- Pro-actively order office supplies, ensuring cabinets are stocked with paper, supplies and materials.
- Manage, update and maintain office floor plans and parking spots on a regular basis.
- Order business cards
- Coordinate any desk or departmental office moves and set up of any new hire’s desk.
- Manage building fobs which includes setting up fobs for new employees
- Participation in the office’s Joint Health & Safety Committee and Social Committee
- Assist with the oversight and management of office claners.
- Manage any repairs or maintenance required (dishwashers, TV, doors, printers etc.) and schedule contractors where necessary.
- Weekly walk through of buildings to ensure high building standards are maintained (temperature, art, décor, lights, other needs)
- Assist with the management of the building’s heat and lighting systems.
- Prepare and submit expense reports for the office monthly.
- Other ad-hoc duties/projects as assigned.

**Job Requirements**:
**Education and Experience**:

- A minimum of 2 years of experience in an Administrative, Reception or Office Management position.
- College diploma in Business Administration or related field.

**Qualifications**:

- Superior customer service and communication skills (both written and verbal).
- Ability to work independently as well as part of a team.
- Superior organizational, time management and multi-tasking skills.
- Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Excellent interpersonal skills are essential, including working effectively with management and staff at all levels of the organization.
- A common-sense approach to solving problems and a high attention to detail.
- Ability to resolve logístical issues, a demonstrated high degree of integrity, diplomacy, discretion and confidentiality.
- Ability to meet deadlines and manage time wisely.

**About the Company**:
Hazelview Investments is an active investor, owner, and manager of global real estate assets. Founded in 1999, Hazelview currently manages over $10.3 billion in total assets across two key investment strategies: direct investments in real estate and investment in publicly traded companies that own investment-grade real estate. We use our global knowledge and expertise to make insightful real estate investments and to actively create value for our team, clients, residents, and tenants. We are committed to a diverse and sustainable future. We see value potential that others have missed. We bring the same philosophy to human investment that we bring to asset investment; focus on the underlying value, commit to maximizing its potential; work at it; be patient; take personal responsibility; share in the rewards. We’re driven to create value for people and places.

**Vision**: _“We create value for people and places”._

**Our Core Values**:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun