Parts Advisor

For over 50 years, the Roy Foss Automotive Group has been a proud cornerstone of the community—built on trust, integrity, and lasting relationships. We’re grateful to have earned the loyalty of long-time customers and to continually welcome new ones who value the comfort of a name they can rely on. Our longstanding commitment to service excellence and customer-focused innovation has earned us a reputation as a leader in sales, service, and parts. At the heart of our success is our incredible team—dedicated, passionate individuals who go above and beyond every day.

As a Parts Advisor, you will be the go-to expert for customers and service technicians when it comes to automotive parts and accessories. You'll play a vital role in ensuring the smooth and efficient operation of our parts department, providing outstanding support to our service team and helping our customers find exactly what they need.

**Primary Job Responsibilities Include**:

- Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service; identifying and ordering the correct parts
- Answer telephone calls, provide price quotes any other information needed
- Take orders for parts by telephone, technician counter, retail counter and wholesale accounts
- Receive payments from retail customers
- Handle customer concerns immediately and according to the dealerships guidelines.
- Stock items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system and assuring all safety risks
- Manage inventory and maintain stock levels
- Other duties as assigned by the Parts Manager

**What we're looking for**:

- At least 1 year of Automotive Parts experience
- Experience using a DMS - Reynolds and Reynolds in particular is an asset
- Excellent interpersonal skills with an upbeat and engaging attitude
- Strong verbal communication and writing skills
- Organized with a strong attention to detail
- Ability to follow set and standard procedures
- Excellent time management skills and the ability to multi-task
- Ability to work independently and take self-initiative
- Basic computer skills and a comfort with learning new software and systems
- Strong knowledge of automotive parts and technical/mechanical repairs
- This role requires availability on Saturdays as part of the regular work schedule. Flexibility on weekends is essential to meet business and customer needs.

**Why Work for RoyFoss**:

- A great compensation package - unlimited earning potential
- Strong management support
- Comprehensive Health & Dental package
- Professional Team-spirited environment with a supportive service team.
- Strong training program - training support as needed
- Growth potential within our growing automotive organization
- At Roy Foss Automotive, we’re committed to fostering an environment of equal opportunity for everyone. We welcome individuals of all races, colours, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law. _
- We truly value the power of diversity and believe that an inclusive workforce not only strengthens our culture, but also drives innovation and helps us better serve our customers and community. _
- We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions._