Assistant Operations Manager

**Location: 6250 Highway 7, Vaughan Ontario**: Posted date: February 27, 2025

**Key Responsibilities**:

- **Event Operations Management**:

- Overseeing daily venue operations before, during, and after events.
- Supervising staff, including bars, cleaning, and security teams.
- Addressing operational issues in a timely manner and ensuring all work orders are completed.
- **Team Leadership and Training**:

- Training and mentoring Front of House (FOH) staff in best practices.
- Ensuring staff complies with company policies and standards.
- Motivating staff and fostering a positive work environment.
- Conducting new hire training on service standards, policies, and Ministry of Labour legislations (e.g., Bill 168, AODA).
- **Event Coordination**:

- Ensuring event spaces meet cleanliness and setup standards.
- Holding pre-shift meetings to discuss staffing, special requests, and event needs.
- Monitoring the execution of events and ensuring client satisfaction.
- Ensuring food stations and functions run on time.
- **Administrative and Logistical Tasks**:

- Handling staff scheduling, training, and hiring for large events.
- Keeping accurate records of event details, including BEOs (Banquet Event Orders), floor plans, dietary restrictions, and staff attendance.
- Assisting with inventories and ordering of dry goods and staff uniforms.
- **Leadership and Meetings**:

- Holding weekly one-on-one meetings with Senior Operations Manager/GM for operational updates.
- Participating in weekly operational meetings to discuss feedback and operational issues.
- Ensuring all event details are reported to executives and following up with feedback.
- **Health and Safety**:

- Promoting a safe working environment and ensuring all health, safety, and food safety standards are adhered to.
- **Operational Flexibility**:

- Working a minimum of 44 hours a week with a flexible schedule (evenings and weekends as required).
- Opening and closing operations based on event timing, ensuring smooth transitions before and after events.

**Qualifications and Expectations**:

- Strong leadership and people-management skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Experience with event operations, team training, and managing client expectations.
- Ability to foster a positive work environment and lead by example.

**Job Insights**:

- **Team-Oriented**: This role places a strong emphasis on collaboration and communication between departments (kitchen, bars, cleaning, etc.).
- **Leadership**: As an Assistant Operations Manager, you’ll be managing both daily operations and staff development. Leading by example is a key part of the role.
- **Event-Centric**: The role requires flexibility to work during event hours, including weekends and evenings, with an emphasis on ensuring smooth event execution.
- **Administrative Responsibility**: Alongside operational duties, there is a significant focus on paperwork, staff coordination, and inventory management, balancing between front-line work and behind-the-scenes duties.

**Considerations**:

- The role involves a balance between leadership, operations, and administrative tasks.
- There’s a clear expectation for effective communication and real-time problem solving, especially during events.
- You’ll be heavily involved in staff training and maintaining operational standards, while also managing logistics and client relations.

**Accommodation Statement**:
Universal EventSpace is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act.

If contacted for a job opportunity, please inform us if you require any accommodations.

**Feedback on Job Description**:
The job description is thorough and provides a clear picture of the Assistant Operations Manager’s role. It sets out expectations for both hands-on event coordination and behind-the-scenes management, focusing on customer satisfaction, staff performance, and operational efficiency. The position also requires significant flexibility in terms of hours, which is typical in event-based roles.