Receptionist/guest Services Coordinator

Company Description
**Make an impact at a global and dynamic investment organization**

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by CPP Investments’ important social purpose and unshakable principles
- A flexible/hybrid work environment combining in office collaboration and remote working
- A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments.

**Job Description**:
The Receptionist is a client
- facing administrative professional who delivers an on-brand Visitor Welcome Experience to our Toronto office. Reporting to the Team Lead, the Receptionist is a customer service oriented professional responsible for greeting visitors and answering a multi-line telephone. They are also responsible for meeting room management, Guest Services coordination, event planning, taxi and limo servicing, office services administration support, and ensuring a seamless delivery of a diverse range of services to all CPP Investments’ guests and employees. Participating and engaging in broader Facilities & Office Services initiatives and meetings is also required.

The receptionist is responsible for frequent ad-hoc projects and must be flexible and agile in fulfilling these requests to support the department and business needs. They will also provide other administrative and operational assistance to the entire Office Services department,

working collaboratively with the other receptionists, they share the responsibility of seamlessly running the reception desk and lobby area. In this shared position, the Receptionists reinforce CPP Investments’ position as a global investor and will strongly reflect our Guiding Principles of Integrity, Partnership, and High Performance.

**Responsibilities**:

- Works alongside the other receptionists to proactively assume equal responsibility for reception operations.
- Greets and registers all visitors, vendors, and new hires to the CPP Investments Toronto, One Queen office.
- Answers all incoming switchboard phone calls and redirects as necessary. Ensures that all phone inquiries are handled efficiently, politely, and with confidentiality.
- Coordinates with Facilities & Office Services team for new hire access card pickup and contacts Managers to greet them at Reception.
- Manages and maintains an up-to-date list of departmental representatives for quick call transferring
- Creates and reviews documents and processes for Facilities & Office Services as requested.
- Triage front line issues involving employees as well as external guests. (Contact is daily, frequent, and continuous).
- Execute client-facing support to hosts and their guests for meetings. Assists with miscellaneous administrative tasks for Facilities and Office Services.
- Assists in calendar management.
- Helps direct vendor staff in meeting room setups (including food, beverages, supplies, etc.) in a professional and efficient manner.
- Supervises beverage and food service if necessary and provides any direction required by vendor staff to ensure food safety, allergies conformation.
- Cross-trained with other members of the Guest Services Team and within the Meeting Room Technology and Facilities teams to ensure a seamless delivery of services and support to our CPP Investments’ hosts and their guests.
- Remains available for coordination and support during scheduled meetings.
- Internal and external Board Meetings and special events may require special setups which will require flexibility in start and departure times.
- Coordinates with meeting hosts to assess meeting requirements and ensures all meeting preparations are in-hand and delivered according to the host’s expectations.
- Resolves issues in a professional manner relat