Guest Service Agent

3 days ago

Etobicoke ON, Canada Canadas Best Value Inn Full time US$96,000 - US$104,800 per year

General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more.

  • Experience with Hotel PMS. We use Five Star Hotel Systems

  • Greet guests and patrons as they arrive

  • Ask if guests have a prior booking

  • Manage the registration process

  • Ask for identification and ensure that the provided credentials are accurate

  • Handle guest check-ins and check-outs appropriately

  • Operate hotel switchboard, take calls and provide information and transfer calls

  • Manage accurate accounting of all rooms

  • Provide guests with room keys

  • Take reservations over the telephone, through emails and in person

  • Answer queries regarding the hotel's services, charges, dining facilities, and travel directions

  • Refer guests to appropriate departments to resolve complaints or provide suggestions

  • Compute bills and take payments

  • Provide guests with directions around the hotel

  • Contact housekeeping and maintenance departments when a problem is reported

  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

  • Inform management of any discrepancies in front desk operations

  • Communicate with staff on the previous shift to manage guests' arrivals and reservations

  • Perform cleaning and maintenance tasks on the front desk

  • Offer guests advice on local shopping and eating areas

  • Issue safety deposit boxes to guests when requested

  • Previous hotel and accounting experience an asset

  • Experience with Hotel PMS. We use Five Star Hotel Systems

  • Extremely reliable and dependable

  • Experience in a guest services role

  • This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times

  • Proven ability to be organized, detailed, efficient and work under pressure

  • Maintains an appropriate appearance and hygiene when on duty

  • Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality

  • Applicants need to have a positive demeanor and be a team player

  • Must be flexible with shifts, am/pm, weekends and holidays

  • Excellent communication skills, speaking, reading and writing

  • Needs to be great at multi-tasking with strong customer service skills

Job Types: , Part-time

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Work Location: In person

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