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Sales Consultant

2 weeks ago

Richmond, Canada Hardwood Giant Full time

Position Description:
Hardwood Giant is looking for an experienced sales professional for our retail sales team. Our superior flooring products and sales service support have made us one the most recognized and respected in the Hardwood Flooring Industry. As a Sales Consultant, your primary role is to drive sales by providing exceptional customer support to our valuable customers for their flooring projects, from inception to completion. Your focus is to ensure our customers have the right products and excellent services, identify new markets and customer leads, and pitch to prospective customers.

Job Responsibilities:

- Educate and promote customers about Hardwood Giant Products and Services.
- Service existing accounts, obtain orders, and establish new accounts by planning and organizing a daily work schedule to call on existing or potential customers.
- Converting sales leads to complete the sales transaction.
- Achieve individual sales targets to support overall department and organizational goals.
- Inform existing and potential customers about special offers.
- Resolves customer complaints promptly and professionally by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Manage and post on social media platforms to generate leads and interest in customers. Be able to use and navigate the Facebook marketplace, Instagram, LinkedIn, Twitter, Tik Tok and any other social media platform promoting sales.
- Develop new business relationships by following up with regular proactive contact.
- Devote time in understanding competitor market trends and product price variance and provide analysis reports to management for any changes as recommended.
- Provide accurate, valid, and complete information to the customers by using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents
- Ensuring the installation team successfully executes each project's requirements.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Clean and organize the store. Lift heavy boxes to ensure proper organization of the store.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
- Complete all other duties as assigned by the Sales Store Manager.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Maintain customer relationships and prospects for future clients through follow-ups.
- Overall have the drive to grow within the sales field through excellent customer service and have the passion to learn and earn.

HG