National Support Specialist

Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$106,763 - $138,792** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **18/09/2025** - Country: **Canada** **SUMMARY** The National Support Specialist is accountable for planning, delivering, transitioning, closing and sustaining national level project and program management initiatives, such as training and policy development, to advance the objectives and goals of the Project and Program Management Services service line. The National Support Specialist prepares training and guidance that support service line practitioners in their management and use of personnel, and financial and technical resources to attain project and program outcomes. The incumbent also develops creative solutions and ensures the service line supports collaboration, and quality and timeliness of deliverables. **KEY AND PERIODIC ACTIVITIES** **The duties and responsibilities listed below are representative but not all-inclusive**: **Primary** - Design, develop, deploy, support, and sustain national service line training - Develop, recommend and ensure implementation of service line policies and procedures - Support and/or lead the development and implementation of national service line initiatives - Manage all assigned deliverables with a specific focus on scope, schedule, cost and quality - Define training and deliverable performance metrics, monitor and report on delivery and provide recommendations to address areas for improvement - Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders - Ensure quality standards are met, in line with corporate and Client-Partner expectations **Other** - Provide technical support to regional service line leaders on the planning and implementation of national service line initiatives - Manage risk - Other duties as assigned **SKILLS** **General and Specific Knowledge** - Best practices, methods and trends in project and program management - Extensive knowledge of DCC and of the Client-Partner defence infrastructure policies, practices and procedures - Extensive knowledge of the Project Management Institute’s knowledge areas and performance domains for projects and performance domains of Stakeholder, Team, Development Approach & Life-Cycle, Planning, Project Work, Delivery, Measurement, and Uncertainty. - Extensive knowledge of the program performance domains of Strategy Alignment, Governance, Benefits Management, Stakeholder Engagement, Life-Cycle Management, and Program Activities. **Formal Education and/or Certification(s) and Experience** - ** Minimum**:university degree in engineering, architecture or related field with eight years’ relevant experience, or the equivalent - ** Preferred**:the minimum qualification plus certification in project and program management **Abilities** - Use applicable computer software and operating systems - Write proposals, technical texts and reports - Demonstrate business acumen, leadership and human resources management skills - Resolve complex problems with multiple stakeholders **DEVELOPMENT AND LEADERSHIP** - Lead project teams and collaborate with others nationally - Provide technical and functional direction and advice to other employees **WORKING CONDITIONS** - Typical office environment with occasional travel **Check out your benefits** Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary. **Your package includes**: Health and Wellness - 100% employer-paid annual sick leave, and health and dental premiums - $400 wellness allowance to help cover expenses such as a gym membership - $1,500 for mental health services on top of regular $1,500 paramedical coverage - Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans Home and Family - Life, accidental-death, and short-term disability insurance - Enhanced inConfidence employee and family assistance program - Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks - Flexible workplace options, including $400 allowance every two years, to support working from home Leave and Retirement - Public-service pension - Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance. - DCC is responsible for the Personnel Security Clearance process_. Typically to be eligible for a "Reliability" clearance, you must have five years o