Application Support Specialist

Application Support Specialist Join to apply for the Application Support Specialist role at National Research Council Canada / Conseil national de recherches Canada. Eligibility & Equity Priority may be given to women, Indigenous Peoples (First Nations, Inuit and Métis), persons with disabilities and racialized persons. Applicants are asked to self‑declare when applying to this hiring process. Location & Work City: Ottawa Organizational Unit: Chief Information Officer Branch Classification: CS-1 | Tenure: Continuing | Language Requirements: English Work arrangements: Hybrid (combination of onsite and telework). Teleworking employees must travel to designated work site at least three times per week or a minimum of 60% of regular schedule at own expense. Exceptions for Indigenous candidates may be considered. Role Overview We are looking for an Application Specialist for several of our critical tools. The ideal candidate is a detail‑oriented individual who can manage the following: Application Support Creation and maintenance of user accounts. Monitor daily jobs, resolve issues or elevate to next level support. Resolve or elevate client support issues. Business Process Review & Documentation Identify opportunities for improvement and efficiencies in processes or documentation. Create and maintain case documentation and status updates. Document case details including resolution updates to ensure quality control. Screening Criteria Education Bachelor’s degree or diploma from a recognized university or a technical college diploma in any Business or IT‑related field. Equivalent combination of education and direct experience may be considered. Experience Significant experience in Customer Service in an IT Environment. Comprehensive knowledge of Azure DevOps and case tracking standards. Comfortable working independently in a diverse IT environment. Significant experience defined as depth & breadth normally gained over one (1) year or more. Condition of Employment Reliability Status: Background verification over a period of 5 years. A thorough security clearance process will be applied. Language Requirements English. Information on language requirements and self‑assessment tests available. Assessment Criteria Technical Competencies Solid experience in Azure DevOps. Providing basic technical support on application processes and troubleshooting steps. Prioritizing and managing end‑user ticket submissions impacting business productivity within a defined SLA. Identifying, implementing, and testing technical solutions in software applications. Creating and updating process and ticket tracking documentation with status updates and new technical solutions for work standards and best practices. Managing regular team reviews on issues, escalations and solutions. Comfortable managing unique customer scenarios in a diverse IT environment. Behavioral Competencies Technology support – Client focus (Level 1) Technology support – Communication (Level 1) Technology support – Initiative (Level 1) Technology support – Results orientation (Level 1) Technology support – Teamwork (Level 1) Compensation From $67,680 to $86,543 per annum. Benefits include a robust pension plan, health & dental coverage, disability & life insurance, and additional supports. Notes Preference given to Canadian citizens and permanent residents. Relocation assistance per NRC directives. Safe workplace practices required. Only selected candidates will be contacted. Contact Requisition number: 24648 Email: Telephone: Closing Date: 2 December 2025 – 23:59 Eastern Time #J-18808-Ljbffr