Licensing Officer

**Licensing Officer - Job Posting (6-month contract)**
- We build public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience_

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the Vehicle Sales Authority of BC:

- Is responsible for the administration of the _Motor Dealer Act_ and portions of the _Business Practices and Consumer Protection Act_ in relation to consumer vehicle purchases from licensees,
- Licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers,
- Provides licensing courses and continuing education for VSA licensees,
- Offers consumer information and assistance,
- Provides assistance with dispute resolution,
- Investigates consumer complaints and claims,
- Undertakes compliance action.

**What’s the Role?**

If you have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our team

**What You'll Do**:
The key accountabilities for this role include:

- Responding to a high volume of communications and in-person visits from industry and the general public in a professional, courteous, and informative manner.
- Working collaboratively as part of the VSA team.
- Building and maintaining professional relationships with dealership contacts, outside licensing, municipal authorities, and government agencies.
- Gathering evidence and assisting in preparing written reports in a professional, objective, and unbiased manner for Registrar hearings.
- Exercising good judgment and discretion in an objective, unbiased manner.
- Performing a variety of clerical/administrative functions, including preparing statistics, in support of licensing processes.
- Other duties as assigned by direct supervisor.

**Is this a Good Fit for You?**

**Your Experience and Educational Background**

Preferred
- University degree
- One year’s experience in a related field (e.g. administering consumer protection legislation, government licensing clerk or other field directly related to the job duties). Recent graduates will be considered.
- Knowledge of the Motor Dealer Act and the Business Practices and Consumer Protection Act and their associated regulations
- Knowledge of the BC motor dealer industry
- Understanding of administrative law principles and regulatory authority

Preference will be given to applicants who have worked in a regulatory environment involving consumer protection.

**You Possess the Following Competencies**
- Able to follow and maintain workplace privacy and confidentiality.
- Must possess excellent oral, written, and interpersonal communication skills.
- Self-motivated and able to manage time and workload pressures independently.
- Ability to work effectively in a team environment.
- Ability to create and maintain a positive work environment.
- Able to calmly diffuse situations in a professional manner.
- Problem solving and negotiating skills.
- Comfortable with computers, databases, and Microsoft Office programs.
- Comfortable with learning new technology tools, skills and processes.
- Ability to build and maintain positive professional relationships with internal and external stakeholders and work effectively with other organization members.
- Commitment to workplace compliance standards.
- Possess strong interviewing skills and techniques.

**Benefits of Working at the VSA**

At the VSA, you will work with a dedicated, passionate team that strives to bridge the gap between the industry and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

**Compensation**

This position offers a competitive salary. The annual salary range for this role is $56,880 - $63,990 (to be pro-rated according to the 6-month contract term), plus 6% in lieu of vacation. In addition to the compensation, the VSA offers 6% in lieu of benefits.

**Length of Contract**

The Licensing Officer position will run for 6 months from the mutually agreed upon start date.

**How to Apply**
- All applicants must undergo a criminal background check and reference checks, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation._

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $56,880.00-$63,990.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- consumer protection: 1 year (preferred)
- government licensing: 1 year (preferred)
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