Customer Care Representative

PURPOSE OF JOB

The Customer Care Representative/ Clean It Centre Associate is responsible for the marketing, sales and customer service of the Clean-it Centre location. You are the first point of contact for customers. You are responsible for delivering the best in class customer service for both internal and external customers supporting the enhancement of the customer experience with Swish

PRIMARY DUTIES AND RESPONSIBILITIES
- Responsible, when scheduled, to have Clean-it Centre opened and closed to company schedule
- Assist maintaining adequate inventory levels for the Clean-it Centre, working with the Warehouse supervisor on same
- Assist with the sales and services of all branded and manufactured products through the Clean-it Centre
- Assist in the development of the marketing programs for the Clean-it Centre and to complete all mailing and follow up calls to their target accounts.
- Assist in the day-to-day operation of the Clean-it Centre including, but not limited to, stocking shelves, daily housekeeping and upkeep, merchandizing and promotional displays
- Responsible to accurately invoice orders through Clean-it Centre, to pick stock from the warehouse (if, required), and assist customers with their purchases to their vehicles
- Offer suggestions and implement advertising concept/ideas for the Clean-it Centre
- Responsible for all cash generated through the Clean-it Centre and responsible for accurate safe drops
- Responsible to inspect, test, clean and note problems, missing/broken parts etc. on carpet cleaners upon return/before renting
- Assist with year-end inventory
- Responsible to participate in product and sales knowledge programs
- Assist in the developing and planning of Spring and Fall Sales Events
- Meet all requirements of the Clean-it Standard Merchandising Program and Clean-it Operations, Standards Policy as directed by Swish Corporate Marketing and Clean-it General Manager
- Other tasks as required by the Clean-it Team Leader
- Listening and mental attentiveness when dealing with customers.
- Concentration during computer work while entering data.
- Attention to detail to accurately process invoices.

PLANNING AND BUDGETING
- N/A

PHYSICAL DEMANDS / WORKING CONDITIONS
- Works in a climate controlled area
- May encounter tight deadlines
- Ability to stand for extended periods of time
- Stands for more than four hours daily (on Anti-fatigue matting)
- May encounter occasional disgruntled customer
- Must lift container of up to 50lbs to restock shelves
- Listening and mental attentiveness when dealing with branches/customers/sales staff.
- Strong attention to detail

RECOMMENDED QUALIFICATIONS

**Experience**:

- Strong customer service orientation.
- Strong interpersonal skills to communicate with customers, staff and suppliers in a pleasant and professional manner.
- Knowledge of products and equipment in order to confidentially and accurately address customer’s needs
- Proficient in MS Excel and MS Word
- Knowledge of products and equipment in order to confidently and accurately address customer needs
- Motor skills to operate computer, phones, debit and interact machines

**Education**:

- High School diploma

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.