Customer Care Representative
1 week ago
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care RepresentativeWho we are:Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.Working Location: Barrie, ONReporting to: Regional Clinic ManagerA day in the life of a Customer Care Representative involves:Providing exceptional customer service in person, over the phone and by emailScheduling appointments and organizing files for the clinic’s Hearing Care ProfessionalsManaging and maintaining client accounts while building relationshipsWorking with insurance companies to ensure successful third-party billing operationsAssisting with cleanings and minor in-clinic device repairs – don’t worry, training providedWhat you get in return:20 dollars/hour starting wage based on full-time employmentExtended Health Benefits Package from day one3 weeks vacations to start, increasing with tenure6 days of personal time in your first yearAdditional days off, including your BirthdayMonday – Friday (business hours)Eligible for Quarterly BonusGrowth and development opportunities including education sponsorshipWe'd love to hear from you if:You possess strong communication and customer service skillsYou have experience or would enjoy working on and reconciling accounts receivableYou're aligned with our value of helping othersYou have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledgeDon't think you meet the criteria?If you’re willing to go all in and learn, we'd still love to hear from youApply today, we look forward to reviewing your applicationMore About Us:We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense. #J-18808-Ljbffr
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