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Guest Service Supervisor

2 weeks ago

Regina, Canada Courtyard Regina Downtown Full time

## Job Overview

**Responsibilities**:

- Manage all front desk activities including check-ins, check-outs, and guest inquiries
- Supervise front desk staff and provide training as needed
- Ensure the reception area is tidy and presentable
- Handle guest complaints and resolve issues promptly
- Coordinate with other departments to ensure overall guest satisfaction

**Qualifications**:

- Experience with Marriott Bonvoy and PMS system would be an asset
- Experience with phone systems and front desk operations
- Strong background in hospitality or hotel management
- Excellent customer service skills with a focus on guest services
- Multilingual or bilingual proficiency is a plus
- Knowledge of phone etiquette and professional communication
- Ability to work in a fast-paced environment while maintaining a positive attitude

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Work Location: In person