Physiotherapy Clinic Receptionist/ Administrative Assistant

2 weeks ago

Cochrane, Canada Cochrane Sport Physio Full time

**Job Overview**

We are looking for a skilled, driven, and orderly Receptionist/Administrative Assistant to become part of our team. In this position, you will serve as the initial contact for our clients and visitors, delivering outstanding customer service while handling a range of administrative duties. The perfect applicant will have excellent communication abilities, a personable attitude, and the capability to efficiently handle multiple tasks in a busy setting.
- **20-24 hours per week (no holidays)**_
- **Weekdays Monday
- Friday**_
- **Weekends as needed**_

No phone calls or submitted resumes in person.

**1. Administrative & Organizational Skills**
- Acts as a liaison between the client and the Physiotherapist
- Scheduling appointments efficiently, managing cancellations and rescheduling.
- Handling patient intake forms and ensuring proper documentation.
- Processing payments, insurance claims, and direct billing (e.g., Telus Health, Blue Cross, Medavie).
- Knowledge in AHS submission report
- Maintaining accurate patient records, ensuring compliance with privacy regulations.

**2. Customer Service & Communication**
- Greeting and assisting patients in a friendly, professional manner.
- Answering phone calls and responding to inquiries about appointments, billing, and services.
- Explaining clinic policies, procedures, and insurance billing to patients.
- Handling complaints and difficult situations with empathy and professionalism.

**3. Insurance & Billing Knowledge**
- Understanding direct billing processes for insurers (AHS, Blue Cross, Sun Life, etc.).
- Submitting and tracking insurance claims.
- Reconciling payments received with billing records.

**4. Technical Skills**
- Proficiency in clinic management software (Jane).
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Comfort with online portals for insurance submissions.

**5. Duties, Multitasking & Problem-Solving**
- Handling multiple tasks at once (phones, patient check-ins, billing issues).
- Addressing last-minute schedule changes and adjusting accordingly.
- Resolving issues related to insurance, billing discrepancies, or patient concerns.
- Maintain cleanliness of rooms, waiting area, and break room, including laundry, stocking rooms, checking inventory, and emptying trash

**6. Basic Medical Knowledge & Confidentiality**
- Understanding physiotherapy terminology and treatment types.
- Familiarity with common injuries and treatments to answer basic patient questions.
- Adhering to patient confidentiality laws and privacy regulations.

**Experience**
- Previous Physiotherapy Clinic experience in a front desk or administrative role is preferred.
- Must be able to work independently and as part of a team with a positive attitude in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy in work.
- Excellent verbal and written communication skills to interact effectively with clients and team members.
- Flexible and adaptable to change

**Job Type**: Part-time

Pay: $16.50-$17.00 per hour

**Benefits**:

- Flexible schedule

**Experience**:

- Physiotherapy receptionist: 1 year (preferred)

Work Location: In person

Expected start date: 2025-09-05

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