Proactive Monitoring Specialist

Husky Technologies TM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies TM team

Working with the Territory Technical Support team, the Monitoring Center SME is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and indentifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause, and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering.

**Reponsibilities**:

- Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
- Interpret the data, compare against established limits and identify and rank issues or concerns.
- Document using the existing Call (VA#) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A+ Support Team.
- Troubleshoot and solution whenever applicable, any issue being detected.
- Share finding depending on severity, and select best means to update the A+ Program Manager. Escalate if necessary
- Contribute to Weekly report content for A+ Program Manager.

**Qualifications**:

- Post-secondary education (college or university degree) is preferred
- 5 -10 years experience within the Injection Molding Industry with emphasis on service
- Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment)
- Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem solving skills) with the ability to work with new and evolving technologies
- Good knowledge of Injection Molding Process
- Ability to proactively assessing and mitigating the consequences of changes in system state
- Excellent communication (verbal, written and presentation) and interpersonal skills
- Strong organization, time management, and multitasking skills
- Ability to interface effectively across manufacturing, engineering and service functions

**Working Schedule and Location**:

- Work schedule does include week-ends (for example:Saturday-Wednesday or Wednesday-Sunday)
- Working from home on week-ends is allowed
- Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work