Team Leader, Business Management, Translation Services

Who Can Apply?:
**Internal (DCC Employees) and External (General Public)**
- Salary Range:
**$91,826 - $119,370**
- Employment status:
**Continuing**
- Term Length:

- Security Level:
**Reliability**
- Language Requirement:
**Bilingual Mandatory**
- Closing Date:
**20/10/2025**
- Country:
**Canada**

**Summary**

**Location**: 100% remote **or** hybrid work environment; 2 days a week in the office in Ottawa

**What you bring**

You possess several years of experience in business management or operations, ideally within a translation agency or a similar setting. Your expertise extends to leading business functions including workflow optimization, technology implementation, data analysis, and human resources coordination. Your strong analytical skills enable you to collect and report on performance metrics and KPIs, providing valuable insights for continuous improvement. In addition to your supervisory experience, you are recognized for your excellent communication and relationship-building abilities, which allow you to foster productive connections with both internal clients and team members. Your familiarity with project management tools and digital systems ensures well-documented and consistent service delivery, while your contributions to budget planning and resource allocation demonstrate your ability to support sustainable growth.

**Your opportunity and responsibilities**

In this role, you will support the Program Leader, Translation Services in managing operational and human resources requirements to ensure scalable and effective translation service delivery. You will lead the design, development, implementation, and evaluation of core business functions that enhance intake, workflow management, tracking, and quality control systems. By streamlining the coordination of translation requests, you will help align operational practices with team priorities and service standards across the organization. Your ability to analyze and report on operational data—such as work volume, service levels, and team capacity—will inform planning, forecasting, and ongoing process improvements. As a key liaison with internal clients, you will contribute to aligning business objectives with the delivery of translation projects. As a team supervisor, you will support recruitment, onboarding, and the ongoing professional development of your team. Additionally, you will develop internal procedures and documentation to ensure quality control, consistency, and effective knowledge transfer within the team. Your responsibilities will also include contributing to staffing plans, budget development, resource allocation, and building business cases to support the team’s sustainable growth and long-term success.

**Your skills, experience, and fit**
- Minimum: university degree in business administration, project management, public administration or a related field.
- Experience: At least five years in business management or operations, preferably within a translation agency or in a similar setting.
- Demonstrated business acumen, leadership and human resources management skills.
- Comprehensive understanding of best practices, methods and trends in communications and business management.
- Familiarity with standard translation tools, Microsoft Office, project management principles, and communications best practices.

**Meet the team**

Join a small but growing collaborative translation team that works like an in-house agency, supporting a variety of business units and projects. In fact, we’ll count on you to help build the unit
- and our reputation. Day to day, you’ll work as part of a supportive team of expert linguists that offers the full range of translation skills and expertise. We collaborate constantly and will look to you for your expert advice and insight as we meet the needs of internal client groups located wherever there are military bases across Canada. Here, you can grow your skills, help shape DCC’s mission, and enjoy a strong culture where people know they are valued—as reflected in our 93% employee retention rate.

**CHECK OUT YOUR BENEFITS**
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

**Your package includes**:
Health and Wellness
- 100% employer-paid annual sick leave, and health and dental premiums
- $400 wellness allowance to help cover expenses such as a gym membership
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
- Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family
- Life, accidental-death, and short-term disability insurance
- Enhanced inConfidence employee and family assistance program
- Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
- Flexible workplace options, including $400 allowance every two years,