Customer Service Representative

3 weeks ago

Etobicoke, Canada Provincial Smart Home Services Full time

**Position: Customer Services Representative**

**Provincial Smart Home Services** is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. Provincial Smart Home Services is looking for Customer Service Representatives to provide exceptional customer service to our existing and potential clients. You will be a part of a team of professionals working to ensure our clients are always satisfied

**Please note this is not a remote position**

Looking to fill - 2 pm to 10:00 pm Monday to Friday

**Key Responsibilities**:

- Complete third-party verification calls
- Schedule install jobs for Technicians
- Verify billing transactions and invoices of customers
- Address daily questions and inquiries from customers to help solve concerns, or direct them as appropriate to tier two service levels
- Create and maintain customer database entries in a timely and accurate fashion
- Provide effective and timely resolutions regarding a range of customer inquiries for home services and energy-related inquiries
- Maintain the highest level of professionalism and go above and beyond to treat our customers like family

**Key Competencies**:

- Ability to communicate in a professional and approachable manner
- Ability to take the initiative to resolve customer concerns above the expected solution without compromising business objectives
- Critical thinking and problem-solving skills dealing with individual and unique customer needs
- Exceptional communication, both written and verbal in English
- Ownership of the customer experience journey
- Ability to learn new information and systems quickly with a proven ability to multitask
- Proven ability to process high volumes of work with accuracy and attention to detail
- Passionate to succeed and dedicated to supporting the team

**Experience**:

- Completion of high school diploma or equivalent
- At least 1 year of customer service experience
- Professional experience in determining customer needs and presenting solutions
- Previous experience in a call center an asset
- Post-secondary education an asset

**Salary**: $20.00-$21.00 per hour

Schedule:

- 8 hour shift

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Etobicoke, ON M8X 1Y9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any call centre experience?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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