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Customer Service Representative

2 weeks ago

Etobicoke, Canada Silva & Son Produce Inc. Full time

As a Customer Service Representative, you will be the first point of contact for our customers, providing support & assistance with their inquiries, concerns & requests. Your responsibilities will include but are not limited to:

- Resolving customer issues & complaints in a timely and effective manner, striving for first-call resolution whenever possible.
- Providing product information, troubleshooting guidance, and technical support as needed.
- Processing purchase orders, credits, entering customer orders
- Maintaining a positive and empathetic attitude towards customers at all times.
- Collaborating with other departments, such as Sales and Operations, to ensure customer satisfaction.

**Requirements**:

- Previous experience in customer service or a related field is an asset
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a commitment to customer satisfaction.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using customer service software & Google drive
- Portuguese Speaking an asset

Pay: $18.00-$20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person