Revenue Operations Manager

**Revenue Operations Manager** **Role Overview**: As a strategic member of Apera AI's commercial team, the Revenue Operations Manager will drive operational excellence across sales, marketing, and customer success, propelling Apera's enterprise growth in automotive and industrial manufacturing sectors. With a focus on optimizing HubSpot configuration, refining performance tracking, and driving cross-functional alignment, this role will orchestrate our "land and expand" strategy to maximize customer value. The Revenue Operations Manager will proactively implement AI-enabled tools and dashboards to enhance revenue predictability, sales efficiency, and customer engagement. They will work closely with sales, marketing, and customer success leaders to ensure seamless scaling of operations, data accuracy, and stakeholder communication. **Employee Value Proposition (EVP)**: **Purpose**: Drive growth and operational excellence at the heart of Apera AI's go-to-market strategy by unlocking actionable insights and efficiencies across the revenue lifecycle. **Growth**: Join a scaling startup shaping the future of advanced AI-powered vision systems, with direct impact on our global enterprise customer base and personal growth opportunities in strategic operations. **Motivators**: Collaborate with visionary teams on real-world solutions in automotive and industrial automation, leveraging cutting-edge technology and creativity to make a measurable difference. **About The Role**: **Major Performance Objectives**: - **Develop and Implement a Revenue Performance Tracking System**: Within the first 60 days, design, build, and deploy a robust revenue operations system using HubSpot and supporting tools. This system must track CARR, sales pipeline stages, and KPIs across sales, marketing, and customer success, ensuring clean data and actionable insights. AI-enhanced analytics will provide weekly dashboards and variance reports against budget, enabling timely course corrections and strategic adjustments. - **Optimize Sales Pipeline Management and Forecasting**: Within the first 90 days, define and enforce sales pipeline stage criteria, automate pipeline tracking, and deliver accurate weighted and unweighted forecasts. Collaborate with sales to ensure disciplined pipeline hygiene, leveraging HubSpot automation and AI-driven insights to minimize cycle times and improve conversion rates. - **Drive Cross-functional Communication and Operational Readiness**: Within the first 120 days, establish a proactive communication protocol between Sales, Customer Success, and Operations to align order processing, inventory management, and installation timelines. Integrate AI-enabled project tracking to monitor customer orders from PO to delivery, ensuring timely installations and customer satisfaction. **Critical Subtasks**: - **Conduct a Revenue Operations Audit**: Within the first 30 days, perform a comprehensive audit of Apera's revenue processes, identifying bottlenecks, data gaps, and process inefficiencies. Deliver a report with prioritized recommendations, including automation opportunities and immediate corrective actions. - **Execute a 30-60-90 Day Action Plan**: Quickly implement a phased action plan that addresses process gaps, enhances reporting, and ensures operational readiness. Deliver measurable improvements in data quality, sales reporting cadence, and stakeholder engagement by the end of the first 90 days. - **Enhance Cross-functional Collaboration**: Establish regular working sessions with sales, marketing, customer success, operations, and finance to align revenue goals, share insights, and resolve execution roadblocks. Develop collaborative processes and shared dashboards to ensure consistent data integrity and forecasting accuracy. - **Lead Strategic Project Management Initiatives**: Within the first six months, manage a key revenue-related project, such as a comprehensive CRM upgrade, implementation of a new marketing automation module, or deployment of AI-driven forecasting tools. Ensure timely delivery, measurable improvements in performance, and stakeholder buy-in. - **Launch a Long-term Strategic Revenue Optimization Initiative**: Within the first year, spearhead a multi-year program to enhance profitability and revenue predictability through advanced analytics, AI-driven performance management, and process reengineering. Deliver initial success metrics and stakeholder alignment for long-term growth. - **Manage Critical Customer Feedback and Post-implementation Reviews**: Develop a formalized process to gather and analyze customer feedback post-installation, conducting monthly retrospectives on installations that went well and those needing improvement. Incorporate AI-powered sentiment analysis tools to capture insights and drive actionable improvements. - **Continuously Evaluate and Integrate AI to Improve Performance**: Within the first 90-180 days, take ownership of identifying how AI and automation tools c