Communications and Systems Administrator

2 weeks ago

Delta, Canada City of Delta Full time

One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.

**City of Delta**
***Communications and Systems Administrator**:
**Duties & Responsibilities**
Telecommunications Systems
- Administer VoIP, PBX, and cloud-based phone systems (e.g., Cisco Unified Communications, Webex, MS Teams Calling)
- Troubleshoot connectivity and call quality issues
- Liaise with service providers for provisioning, billing, and escalation
- Manage mobile devices and enterprise MDM platforms
- Maintain current documentation and provide user training CCTV Surveillance Systems
- Design and maintain IP-based video surveillance systems, primarily Avigilon
- Ensure recording retention compliance and NVR performance
- Control access to recorded footage and maintain audit trails
- Coordinate with security staff to optimize camera placement and usage Card Access Systems
- Administer access control systems (e.g., HID, Avigilon)
- Add/update/delete user credentials, access schedules, and zones
- Maintain accurate logs and collaborate on security investigations
- Support compliance audits and physical security reviews Audio-Visual Systems
- Manage AV systems in Council Chambers, meeting rooms, training areas, and public facilities
- Support live/hybrid meetings, webinars, and special events
- Troubleshoot and maintain AV hardware such as projectors, microphones, and control panels
- Maintain an inventory of AV equipment and coordinate upgrades

**Required Knowledge, Abilities and Skills**
- Strong knowledge of telecommunications infrastructure and protocols (e.g., SIP, VoIP)
- Experience with Cisco UC, Microsoft Teams Calling, or similar platforms
- Familiarity with IP CCTV systems, especially Avigilon
- Understanding of access control systems, including credential management and scheduling
- Competency in managing audio-visual technologies for public and hybrid events
- Excellent troubleshooting and documentation skills
- Ability to work independently, communicate effectively, and collaborate across departments
- Class 5 Driver’s Licence for the Province of British Columbia required

**Desirable Training and Experience**
- Degree or diploma in Information Technology, Telecommunications, or a related field.
- 3-5 years of progressive experience in systems administration roles
- Certifications in Cisco, Avigilon, Microsoft, or other related platforms are considered an asset
- Demonstrated experience in municipal or enterprise IT environments preferred

**Compensation and Benefits**

At the City of Delta, we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences
are recognized, valued and celebrated.

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 3 years to less than 5 years

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