Communications and Systems Administrator

**Communications and Systems Administrator**
**Delta, British Columbia, Canada**:
**Location**:City Hall
**Employment group**: CUPE Local 454
**Hours of Work**: 35 Hour Work Week
**Job ID**:25-159 EX

One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.

**Duties & Responsibilities**

Telecommunications Systems
- Administer VoIP, PBX, and cloud-based phone systems (e.g., Cisco Unified Communications, Webex, MS Teams Calling)
- Troubleshoot connectivity and call quality issues
- Liaise with service providers for provisioning, billing, and escalation
- Manage mobile devices and enterprise MDM platforms
- Maintain current documentation and provide user training

CCTV Surveillance Systems
- Design and maintain IP-based video surveillance systems, primarily Avigilon
- Ensure recording retention compliance and NVR performance
- Control access to recorded footage and maintain audit trails
- Coordinate with security staff to optimize camera placement and usage
- Card Access Systems
- Administer access control systems (e.g., HID, Avigilon)
- Add/update/delete user credentials, access schedules, and zones
- Maintain accurate logs and collaborate on security investigations
- Support compliance audits and physical security reviews

Audio-Visual Systems
- Manage AV systems in Council Chambers, meeting rooms, training areas, and public facilities
- Support live/hybrid meetings, webinars, and special events
- Troubleshoot and maintain AV hardware such as projectors, microphones, and control panels
- Maintain an inventory of AV equipment and coordinate upgrades

**Required Knowledge, Abilities and Skills**
- Strong knowledge of telecommunications infrastructure and protocols (e.g., SIP, VoIP)
- Experience with Cisco UC, Microsoft Teams Calling, or similar platforms
- Familiarity with IP CCTV systems, especially Avigilon
- Understanding of access control systems, including credential management and scheduling
- Competency in managing audio-visual technologies for public and hybrid events
- Excellent troubleshooting and documentation skills
- Ability to work independently, communicate effectively, and collaborate across departments
- Class 5 Driver’s Licence for the Province of British Columbia required

**Desirable Training and Experience**
- Degree or diploma in Information Technology, Telecommunications, or a related field.
- 3-5 years of progressive experience in systems administration roles
- Certifications in Cisco, Avigilon, Microsoft, or other related platforms are considered an asset
- Demonstrated experience in municipal or enterprise IT environments preferred

**Compensation and Benefits**

The City of Delta offers a competitive salary commensurate with experience, $49.65-$58.66 per hour (2024 rates) (approximately $90,672 - 107,127 annually), and a comprehensive benefits package including an earned-day-off program and access to career development opportunities. Interested applicants are strongly encouraged to submit a cover letter along with their resume, outlining their relevant experience and interest in this position.

At the City of Delta, we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences are recognized, valued and celebrated.

We thank all applicants for their interest; only those under consideration will be contacted.