Customer Service Representative

1 week ago

Toronto, Canada CPA Ontario Full time

**An Opportunity To Make A Difference By Joining**

**Our Customer Service Centre**

CPA Ontario is currently in search of a **Customer Service Representative** for our inbound, non-sales call centre environment. This position involves being part of a team that is dedicated to fostering a positive customer experience, providing our members and students with solutions that meet their specific needs.

**What You’ll Be Doing**:
**Delivering **accurate and up-to-date information on all CPA Ontario programs, services, fees and status.

**Capturing** and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data.

**Providing** key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results.

**Who You Are**:
A post-secondary graduate with a degree or diploma in Business or a related discipline.

Experienced in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting. Prior experience in a contact centre handling inbound calls is strongly preferred.

A strong listener with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step-by step instructions.

Able to work flexible hours between 8:00am and 6:00pm, Monday to Friday.

**What We Offer**:
**A fast-paced environment.** Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

**Flexible working solutions. **Work environments are changing rapidly. We provide flexible, remote working options to support you in your career.

**Diversity and inclusion.** We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and guide our CPAs.

**Ongoing learning and career growth.** We want your career to skyrocket. There are unlimited career advancement and professional development opportunities that we support with learning investments to promote your future growth. Thrive with us.

**Focus on your well-being. **With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

**Who We Are**:
We protect the public. We advance our profession. We guide our CPAs. We ensure that our more than 97,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership.

**We Appreciate Your Interest In CPA Ontario And This Position**:

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