Business Support Coordinator

5 days ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**
This position is responsible for coordinating the relevant program support requests, asset inventory tracking, and workflow change requests; assisting in process/workflow mapping by preparing diagrams; coordinating all functions relating to relevant programs/projects; monitoring and reporting of performance; providing administrative support to the business unit; coordinating and updating the group emergency support plans, workflow development and workflow changes.

**MAJOR RESPONSIBILITIES**
- Coordinates the processing, deployment, monitoring and reporting of the relevant programs and projects.
- Reviews existing inventory and coordinates rotation and replacements, in conjunction with stakeholders, and tracks asset status and deployment.
- Coordinates and provides basic new user training and general troubleshooting.
- Compiles data and provides performance reports on customer satisfaction on relevant program activities, monitors project status, compilation of data and requirements from various stakeholders.
- Creates and maintains project activity logs, timelines and organizes project reviews with project stakeholders.
- Develops workflow process maps for business process projects, as directed.
- Compiles data and maintains ongoing performance reporting on a monthly basis for the Manager.
- Coordinates and provides administrative support for business process and workflow related functions including preparation and processing of documents, purchasing functions, staff training, and conducting research for development of best practices.
- Monitors and provides statistics, reports and supporting documentation and supplies, in preparation for required program/project related reports, studies and publications, as requested.
- Coordinates the booking of facilities, promotional materials, office equipment and supplies, etc.
- Responds to inquiries and resolves concerns, as appropriate.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Business Administration or related field or approved equivalent combination of education and experience.
- Minimum three (3) years relevant demonstrated experience in an administrative capacity, including providing administrative support, project monitoring, statistical data capture and analysis, coordinating workflow, records management, process mapping and customer service.
- Thorough knowledge of general office procedures, editing reports and correspondence, and electronic/manual records management file systems, including security measures, and knowledge of budget processes and procedures.
- Demonstrated ability in the Region’s core competencies.
- Intermediate skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Demonstrated ability to research/investigate issues and sound decision making skills to resolve problems and/or escalate as appropriate.
- Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.

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