Temporary Customer Service/call Center

2 weeks ago

Mississauga, Canada Pinball Clemons Foundation Full time

ABOUT US:
The Pinball Clemons Foundation works with Community Partners to identify the most marginalized youth in our communities and provide mentorship and exclusive opportunities as they pursue their post-secondary education, We recognize that supporting youth at an early age is important for their development, and youth are less likely to need interventional support as they grow. We have partnered with several organizations with deep ties to community to help grow strong future leaders as they transition from high school to career. Pinball Clemons Foundation are actively seeking an enthusiastic Temporary Customer Service/Call Center Representative to join the recruiting firm.

DUTIES AND RESPONSIBILITIES:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding promptly to customer inquiries.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Knowing our products inside and out so that you can answer questions.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Keeping records of customer interactions, transactions, comments, and complaints.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Communicating and coordinating with colleagues as necessary.
Utilizing software, databases, scripts, and tools appropriately.

**Salary**: $48,500.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible language requirement:

- English not required
- French not required

Schedule:

- 10 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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