Customer Service/administration Assistant
7 days ago
**About Gandy Installations,**
Since our inception in 1957, Gandy installations has grown to become one of the largest forced air, heating, and cooling contractors in BC. Business is booming thanks to our many loyal customers. We are proud of our dedicated and hardworking team of 5- star experts that have made our business a success for the last sixty-five years. We have a great benefit package for employees and the right people will always have an opportunity to grow within the company.
**About you**:
- You are hardworking, reliable, and driven
- You are a great multitasker skilled at dealing with a high call volume
- You know the importance of taking accurate and detailed notes
- The bar you set is always, exceptional customer service
- You are a communicator. The ability to juggle communication between technicians and customers will be imperative for success in this position.
- You are a team player
**Responsibilities include, but are not limited to**:
- Maintenance AGMT's
- Monitoring an filling KPI's
- SPIFFS
- Comfort club follow ups
- Service tech 1on1's
- Vehicle maintenance monitoring
- Scheduling and booking Service meeting
- Willingness to jump in and book calls and assist Call Centre when necessary
- Assisting with additional tasks as needed
- Helping other departments with warranties, check ins, invoices, etc.
**Salary**: $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Work Location: In person
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