Deposit Support Admin/coordinator

**About connectFirst Credit Union**

**As a credit union, we're different than a bank - and we like it that way.**

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.
- **Our mission**: Make money make a difference.
- **Our vision**: Do what's right for every member.
- **Our values**: Think big, act local, take charge, and make it easy.

**We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best**:

- Named among Canada’s Most Admired Corporate Cultures by Waterstone Human Capital
- Recipient of Canada’s Best Managed Companies award for 21 consecutive years
- $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
- 750 employees
- $585 million in Member's equity

**Key Accountabilities**:

- Provides remarkable and high-quality deposit support services to our branch and department network, and both internal and external partners through effective execution, accuracy, and attention to detail.
- Coordinates the delivery of a wide range of payment & settlement duties including processing member transactions such as clearing, settlement, etc.
- Assists with the completion of a variety of loan reports and daily administrative tasks.
- Answers all inquiries or forwards to the appropriate internal personnel, and understands where items need to be escalated externally.
- Conducts research outside of normal procedures to process a wide variety of member transactions as they relate to ABM reconciliation, requirement to pay, and many other complex deposit processes.
- Receives, reviews, administers, and accurately and efficiently processes wires attachment orders, ABM reconciliation; all processes related to returns and payment processes, GL’s and statistical report verification, banking system manipulations, etc.
- Assists with record management procedures.
- Addresses process and procedure challenges and makes recommendations on process improvements to innovate and elevate our business best practice Coordinates and handles the review and administration of reports and transaction processing.
- Coordinates risk management practices and ensures documentation is correct, in order, and according to policy/procedure.
- Identifies and resolves compliance queries and processing errors while mitigating any impact to the member experience.
- Acts as a resource to other staff within the department.
- Partners actively with internal and external colleagues to provide the right service or expertise to deliver on a remarkable member experience.
- Supports the implementation of the established annual business plan for the department.
- Job duties as otherwise assigned.

**Experience and/or Educational Requirements**:

- 3 - 4 years experience in a customer service or administration role.
- 1 - 2 years experience in retail banking.
- Growing knowledge level of all deposit support functions, products, and supporting deposit processes, regulations and banking policies and procedures.
- Working towards or completed a certificate, diploma, degree or designation program.
- An equivalent combination of education and experience may also be considered.

**Skills and Competencies**:

- Good problem solving skills.
- Strong communication skills; both written and verbal.
- Strong organizational and multi-tasking skills.
- Strong aptitude for numbers, with fast and accurate data entry skills.
- Strong attention to detail.