Office Assistant

Hours: 18-20 hours/week

Shifts: Wednesday 3-830, Thursday 3-830, + 1 additional week day 8-4 (end times may fluctuate slightly based on patient bookings and the week day does not need to be the same every week)

Compensation: $18-22/hour + staff discounts on treatments and products

**Overview**:
Are you looking for a role where you can make a meaningful impact every day? At Tandem Clinic, our Office Assistant team members are at the heart of creating a welcoming and compassionate environment for our patients. As the first point of contact for those seeking care, you’ll play a vital role in ensuring every patient’s journey is smooth, supportive, and uplifting.

Our collaborative and growth-focused workplace is perfect for someone who thrives in a dynamic, patient-centered setting. Join our team and be part of a clinic that values innovation, teamwork, and a shared commitment to integrative care.

**What You’ll Do**
- Be the friendly face that welcomes patients as they arrive.
- Manage clinic operations, including opening/closing based on your shift.
- Assist patients with necessary forms, consents, and direct billing, ensuring a seamless experience.
- Support practitioners by prioritizing and completing their requests via Slack and other tools.
- Prepare and ship orders for testing kits, supplements, and tinctures.
- Restock the IV suite and treatment rooms to maintain a smooth workflow for all integrative practitioners.
- Reconcile product orders, billing, and insurance claims with precision.
- Take ownership of supply orders for supplements, medical supplies, and test kits.
- Help with additional tasks to enhance the patient and clinician experience.

**What We Expect**
- **Prioritization Pro**: Focus on patients first, followed by practitioner and administrative needs.
- **Effective Communicator**: Foster clear, respectful communication with patients, practitioners, and teammates.
- **Collaborative Team Player**: Work seamlessly with other administrative team members to keep everything running smoothly.
- **Dependability**: Be punctual, prepared, and proactive during scheduled shifts.
- **Engagement**: Participate in quarterly staff meetings and annual CPR training to stay connected and prepared.
- **Ownership**: You will be a core team member as part of a small team interfacing between patients and practitioners.

**Experience You’ll Bring**
- Interest in or experience with Naturopathic medicine or other allied health professions
- Exceptional organizational skills to juggle multiple tasks effortlessly.
- Top-notch verbal and written communication skills.
- A friendly, approachable attitude to put patients and teammates at ease.
- A growth mindset, with a willingness to learn, adapt, and ask for help when needed.
- Ability to work independently while being an integral part of a supportive team.
- Experience with software including GSuite, Jane, Slack, and Sweet Process (or a readiness to learn).

**Why Join Us?**

At Tandem Clinic, we believe in more than just delivering great care—we believe in creating a great place to work. Our team is passionate about what we do, and we support each other every step of the way. You’ll have opportunities for professional growth, a supportive and inclusive environment, and the chance to make a real difference in people’s lives.

If you’re ready to be part of a team that values compassion, collaboration, and a patient-first approach, we’d love to hear from you

**How to Apply**:
**Submit your resume and a cover letter** telling us why you’re the perfect fit for our team.

**Job Types**: Part-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 18 - 20 per week

**Education**:

- Secondary School (preferred)

**Language**:

- English (required)

Work Location: In person