Customer Support Representative

2 weeks ago

Pembroke, Canada Culligan of Canada Full time

**Our Company**
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**Tuesday to Saturday during Spring, Summer and Fall, Monday to Friday during the winter.**

**Responsibilities**
- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer account and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
- Refer unresolved customer grievances to designated departments for further investigation

**Qualifications**
- Outgoing, friendly, and a desire to help people
- Excellent interpersonal and phone communication skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience
- Intermediate computer knowledge

**We Offer**
- **Compensation**
- Hourly base pay
- Employee referral bonus
- Annual performance review (potential pay increase)
- **Benefits**
- Dental care
- Extended health care
- Life insurance
- Vision care
- Employee assistance program
- RRSP match (after three months)
- **Work/Life Balance**
- No weekends No late nights
- Monday through Friday
- Paid time off
- Paid holidays
- **Training**
- Paid CSR training
- Paid Culligan training
- **Direct Career Tracks: We love to promote from within**
- Office Manager
- Sales Representative
- Management
- **Additional Perks**
- Employee discounts
- **Supportive Workplace**
- Non-toxic work environment
- Open door policy with management
- Company lunches, dinners, and parties

**Our Mission**
- As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

**Our Values**
- Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

  • Customer Service Representative

    1 week ago

    Pembroke, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Pembroke location as a Customer Service Representative! Tuesday to Saturday Shift.** The...

  • Customer Service Representative-Sales Operations

    1 week ago

    Pembroke, Canada KI Full time

    At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart  furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best...

  • Customer Service Representative

    2 weeks ago

    Pembroke, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._ Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...

  • Customer Service/sales Representative

    2 weeks ago

    Pembroke, Canada Georgian Water and Air East Full time

    **Join the Georgian Water & Air East Team!** **YOU WILL BE WORKING IN PEMBROKE AND THE SURROUNDING AREA.** Are you looking for a career that’s rewarding, engaging, and makes a real difference? at Georgian Water & Air East, we’re not just any water treatment company; we’re Home Depot Canada's trusted Water Treatment Home Service Professionals,...

  • Customer Service Representative-Sales Operations

    1 week ago

    Pembroke, ON, Canada KI Full time

    At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best...

  • Customer Service Representative

    1 week ago

    Pembroke, Canada Delta Bingo and Gaming Full time

    Under the supervision of the Operations Manager, this position is responsible for performing a variety of duties related to the operations of a Bingo and Vegas style cabinet games with an emphasis on maintaining a high standard of customer service. Duties also include cleaning, cash handling, and the serving of alcohol. This position involves a variety of...

  • Customer Service Associate

    4 days ago

    Pembroke, Canada C.A. Reiche & Sons Limited Full time

    **Job Summary** C.A. Reiche & Sons Limited is looking for a full-time Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing customer service in a courteous and professional manner. **Essential Duties** - Answer incoming calls. - Handle customer inquiries, in a courteous and professional...

  • Customer Service Representative

    6 days ago

    Pembroke, Canada 7th Heaven Sweets Full time

    **Responsibilities** - Uses communication skills to build strong relationships with customers - Serves every customer in a friendly, polite, and prompt manner. - Works through customer needs and concerns (both in-person and on the phone) - Ensures that the shelves are fully stocked, and presented in an aesthetically pleasing and organized manner - Ensures...

  • Support Staff

    2 weeks ago

    Pembroke, Canada Sani-Sol Inc. Full time

    Job Title: Sani-Sol Support Staff & Outside Sales Location: Sani-Sol Inc. Pembroke Job Summary: Sani-Sol is a full distributor of innovative, commercial cleaning products, equipment, and accessories. We are seeking someone reliable and hard-working to join our team in Pembroke. This person will assist with a variety of tasks, 30% being in the office and...

  • Member Experience Representative

    1 week ago

    Pembroke, Canada Northern Credit Union Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...