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Customer Service Representative-Sales Operations
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At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.Customer Service Representative-Sales Operations CUSTOMER SERVICE REPRESENTATIVE POSITION OVERVIEWThis is a full-time, on-site position within the Canadian Customer Service Team, performing a variety of supportive and administrative tasks, order entry, quoting, and other duties as needed. The position reports to the Customer Service Manager.A robust benefit package is included and fully funded by KI, which includes short term disability top up, long term disability, life insurance, critical illness insurance, paid vacation, paid Personal Time Off, and much more. Order Processing/Customer Service:Enter and audit both Inter-company and customer orders Clarify any unclear details regarding customer ordersScan acknowledgements, PO's and any other relevant documentation into Metaviewer Perform quoting, providing accurate costing and margin reportsFile any documents associated with customer serviceAssist with freight, quoting and enquiries, pre and post shipmentCustomer/Sales Representative Support:Order status updatesInstall/Repair & Replace assistanceForwarding of Detailed Packing ListsProof of Delivery upon requestsCoordinate claims of damaged product upon delivery against carriersOther:Other tasks and responsibilities as needed QUALIFICATIONSCategoryRequirementsEDUCATION Diploma or Degree in Business Administration or related field preferredEXPERIENCEOffice experience requiredPreferred manufacturing experience/exposureCERTIFICATIONS/LICENSESN/AKNOWLEDGE/SKILLS/ABILITIESComputer proficiency especially Microsoft OfficeAbility to work collaboratively as part of a teamProfessional demeanor and attitudeAbility to exercise good judgementReliable WORKING CONDITIONSCategoryRequirementsTRAVELNonePHYSICAL DEMANDSAbility to sit up to 80% of timeAbility to climb stairs multiple times dailyWORK ENVIRONMENTOffice environment (open concept)This is an on-site position, with work from home not availablePlease note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice. KI is an Equal Opportunity Employer.
