Night Auditor/front Desk Agent

2 weeks ago

Halifax, Canada Atlantica Hotel Halifax Full time

Summary: First impressions are everything As a Night Auditor at The Atlantica Hotel Halifax you will be integral to our guest experience. Achieving memorable and positive interactions on a daily basis.

Essential Functions:

- Register arriving guests / process guest departures
- Provide information on points of interest in the area
- Handle cash and credit card transactions
- Answering guest inquiries in a timely and accurate manner
- Creating accurate reservations
- Ensure the smooth and efficient operation of the Front Desk
- Clear and concise pass-on communication with colleagues and leaders in the department
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
- Balancing front office and food & beverage daily postings and preparing necessary audit paperwork.
- Preparing and distributing daily reports for various departments and organizing the front desk for each new day.
- Ensuring guest safety and security by conducting walk-throughs of the hotel.
- Perform other duties and special projects as assigned.

Job Requirements:

- Outstanding guest service skills
- Excellent written and verbal communication skills
- Strong team player
- Multi-tasking proficiency
- Ability to work with limited supervision
- Positive and professional demeanor
- Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems
- Previous Guest Service/Front Desk experience a definite asset
- Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
- Must be able to work overnight shifts 11pm until 7am, 5 nights per week.

If you are interested in joining our team, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Halifax, NS B3H 3G5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

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