Customer Service Desk Associate

2 weeks ago

Dartmouth, Canada Kent Building Supplies - District 3 Full time

**CUSTOMER SERVICE DESK ASSOCIATE**

 

We are currently looking for a Full Time Customer Service Desk Associate to work in a fast-paced retail environment who are available to work flexible shifts:  weekdays, evenings, and weekends. 

This position requires interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

You’ll need to learn our products and policies. Typical career steps are to work in administration or become a department manager.

**Responsibilities:  **
- Process customer transactions, sales, and refunds through cash registers 
- Operate scanners and credit card/debit card terminals  
- Provide excellent customer service 
- Collect payments and bag purchases for customers  
- Keep the checkout area clean and orderly 
- Maintain front end department merchandise  
- Answering front desk phone and directing calls
- Assist other departments and functions as required 
- Able to learn and operate the applicable computer system (D365) used to process orders

**Job Requirements:  **
- Strong mathematical skills and basic computer system knowledge 
- Ability to work independently in a fast-paced environment  
- Customer satisfaction-oriented 
- Strong communication and time management skills 
- Problem solving and decision making  
- Experience as a Retail Cashier is an asset 
- Ability to handle moderate physical demands: standing for 4 hours, lift a medium size merchandise if required up to 50 lbs. 

**We offer:  **
- A safe work environment  
- Incentive programs  
- Employee discount  
- Employee and Family Assistance Plan  
- Opportunities for growth and career advancement  
- Training  

**Next Steps**:
Interested in a career with Kent? We would love to hear from you
- Kent Building Supplies _is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees._

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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