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Front-desk Associate

2 weeks ago

Dartmouth, Canada World Wide Furniture Limited Full time

Located in the beautiful Atrium Furniture Centre**, Worldwide Furniture** has a current opening for a **Part-time** **Front-Desk Associate** to join our Team.

The Front-Desk Associate is responsible for maintaining the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

**This job will be in the range of 20-25 hours a week.**

**Responsibilities**:

- Responding promptly to customer inquiries - in phone and in person
- Directing calls through the network
- Processing customer payment
- Running reports for Store Manager and Customer Service Manager as needed;
- Performing closing procedures;
- Working closely with Service Coordinator to ensure store service issues are dealt with promptly - following up with customers to schedule parts; scheduling exchange scheduling exchange orders.
- Managing customer expectations regarding delivery and service issues;
- Reviewing order schedule daily to prevent delivery/pick up issues;
- Ensuring financing programs are sold accurately and processing
- Other administrative duties as required.

**Requirements**:
**Skills and Knowledge**:

- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills - proficiency in Microsoft Office Suite

**Education and Experience**:

- Previous experience in customer service is preferred;
- High school diploma;

**Job Type**: Part-time

Schedule:

- 4 hour shift
- 8 hour shift

Work Location: One location