Sales Manager

1 week ago

Thornhill, Canada Thornhill Hyundai Full time

**Skills & Qualifications**:

- A minimum of 1-3 years of progressive experience in a **Retail Automotive Import Management Sales** role
- Excellent leadership and management skills
- Strong interpersonal, communication and customer service skills
- Superior sales skills and a commitment to sales systems and objectives
- High energy, resourceful, professional & process oriented
- Ability to build a customer focused team environment
- Experience building long-lasting customer relationships
- Excellent problem solving skills and ability to work efficiently and effectively
- Ability to maintain confidentiality of pertinent data
- Solid experience with vAuto and technologically savvy

**Position Summary**:

- Consult with Sales Representatives and the General Sales Manager to set out clearly defined dealership sales goals
- Stay abreast of the local / provincial resale vehicle market and use this knowledge to appraise used vehicles and set realistic vehicle retail prices for the dealership according to guidelines set by the General Manager
- Monitor vehicle inventory
- Execute approved pricing over time strategies to ensure inventory turnover
- Observe strengths and opportunities of Sales Representatives and perform one-on-one training or consult with the General Sales Manager to schedule formal corporate training sessions as needed
- Attend to sales based customer complaints in a prompt and effective manner to minimize customer inconvenience / dissatisfaction and to maximize the dealership’s customer image. Refer difficult complaints to higher management.
- Keep abreast of competitive industry and local trends and participate with the General Manager in developing advertising and promotional campaigns to capitalize on recognized trends. Take charge of execution of approved marketing programs
- Calculate customer quotations and assist in closing vehicle purchase
- Daily Outbound activity tracking
- Daily CRM review including, appointment confirmations, missed appointment follow up and previous days’ visit customer follow up
- Oversee all manufacturer training to ensure Sales team product knowledge is up to date an aligned with Manufacturers expectations
- Oversee Manufacturer Customer Satisfaction program and ensure elite performance

**Benefits of working with us**:

- Competitive salary
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Demonstrator vehicle
- Learning opportunities to help you grow and support your professional development
- Proactive and knowledgeable management
- Generous employee discounts

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales management: 1 year (preferred)

Work Location: In person

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