Sales Desk Manager

Sales Desk Manager

Honda of Thornhill Thornhill, ON L4J1A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
New Vehicle Manager

**Duties and Responsibilities**:

- Ensure that all customers and potential customers of the dealership are handled in a positive manner and in accordance with established procedures and guidelines.
Ensure maximum customer satisfaction (for example, as measured by CXI) through established processes and ongoing training.
- Ensure all sales related customer complaints are resolved satisfactorily promptly, with the root cause determined and proper corrective action plans implemented and review with General Manager.
- Review monthly customer satisfaction reports and discuss with sales staff
- Plan sales and growth targets, profit levels, staffing, advertising, expenses and inventory levels that support business growth and development.
- Define and review objectives with New Vehicle Department Manager.
- Assist in the establishment of monthly new vehicle sales and stock objectives and coordinate sales staff activities to achieve these objectives as a minimum.
- Hold daily APB sales staff meetings to review any areas of concern in relation to sales cycle.
- Hold daily APB Managers meetings and follow documented agenda to maximize be-back ratios in the sales department and review previous day sold deals to ensure approvals are met. Also review individual sales representative sales cycle to identify any opportunities.
- Review offers and desk deals with sales representative as per documented APB guidelines. Ensure management turnovers are being performed (with a goal of 50%).
- Ensure that the approved customer handling procedures and traffic control procedures are adhered to.
- Appraise used vehicles as required.
- Ensure all new car files are commissioned and forwarded to the accounting department on a daily basis.
- Ensure that all sold customers are turned over to the business office and that sales representatives are using the next available Business Manager.
- Ensure sales team is in compliance with MVDA regulations.
- Other duties as required

**Skills and Qualifications**
- Minimum 5 years experience working in automotive sales
- Valid OMVIC license
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent leadership and management skills.
- Excellent interpersonal and communication (verbal & written English) skills.
- Ability to build a customer focused team environment.
- Ability to build long-lasting and trusting customer relationships.
- Excellent problem-solving skills
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail oriented and excellent organization and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.