Employment Counsellor, Workbc

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
**MOSAIC** is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the **2019 List of Best Workplaces in Canada (100-999 employees)**, the **2020 list of Best Workplaces Managed by Women** and **2021 List of Best Workplaces in Canada** (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.**

**JOIN OUR TEAM**

Are you a client-centered dynamic achiever searching for a fulfilling opportunity?

Join the vibrant team at WorkBC Vancouver Northeast as we seek a motivated Employment Counsellor. Our progressive team thrives in a supportive and collaborative environment, driven by a commitment to providing heartfelt and specialized employment support services. Upholding principles of welcoming inclusivity, we prioritize creating a workplace where everyone feels respected and valued.

**LOCATION**:
WorkBC Vancouver Northeast

312-2555 Commercial Dr.

Vancouver, British Columbia

V5N 4C1

**POSITION FUNCTION**:
As the Employment Counsellor, you will deliver comprehensive career development services for all clients seeking certification, career development, career planning, training, and academic upgrading assistance. This position supports a full range of WorkBC employment services. In the role of Employment Counsellor, you will mitigate any barriers to employment and implement an appropriate course of action based on your clients’ needs. Although the primary duties described outline the core work, adaptability to meeting other service needs as they emerge will be required.

**KEY RESPONSIBILITIES**:

- Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
- Interview clients and conduct a needs assessment (CNA) to determine work experience, educational background, career goals, job readiness, interests, abilities, and aptitudes
- Identify clients’ barriers to employment and make appropriate recommendations i.e., certification, vocational training
- Maintain an excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
- Identify Skills Gaps and recommended appropriate training programs, education and skills upgrading opportunities to enhance client’s employability
- Maintain accurate and detailed client records, including assessment results, action plans and progress notes. Monitor clients’ progress and provided ongoing support and follow-up as needed

**MINIMUM QUALIFICATIONS**:
**Education/Experience**:
**A post-secondary degree, certificate, or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in**:

- Working with individuals with complex barriers and a broad range of cultural backgrounds
- Job coaching, counselling, or mentoring clients
- Conducting and interpreting clients’ needs assessments
- Implementing action plans and monitoring progress to help clients achieve sustainable employment
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
- Building partnerships with employers, community agencies and other stakeholders
- Experience in case managing WorkBC clients and using WorkBC systems is an asset
- Experience working with individuals from diverse cultural backgrounds
- Experience working in a non-profit, community-based organization is an asset
- Experience with not-for-profit or government operations is an asset.

**Skills/Abilities**:

- Able to build rapport with clients
- Ex