Account Representative

**Location: Hamilton, ON, Ontario, Canada**
**Requisition ID: 74875**

**Schindler stands for mobility. Mobility needs experts.**
**Join our team in Hamilton, ON.**:
Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

**Account Representative**:
**Mobility is the goal****:
The Account Representative - New Installations (NI) & Modernizations identifies opportunities through key customer contacts and industry information. This role locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement NI and Modernization sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Assemble and present information for New Installation and Modernization offerings
- Identify and pursue potential customers to drive and support strategic growth objectives
- Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

Process/Project Management and Administration
- Develop sales proposals for NI & Modernizations and prepare estimates for the sale of company products and services
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Accounts receivable management for assigned accounts, and expedite final payment on new installation/modernization projects when the elevator is completed
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
- Work in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering

Customer and Account Management
- Build and maintain favorable client relationships
- Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

**Mobility needs you****:

- Bachelor Degree - preferably in Business Administration or Engineering
- Proficient in MS Office
- Communication: Communicate clearly and articulately
- Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
- Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
- Persuasion: Motivate customers to act or react in a manner to support business growth
- Presentation: Ability to present materials clearly and engage audience
- Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation

**Our Commitment**
- Competitive Salary (commensurate with experience)
- Competitive Commission Incentive Plan
- Eligible for Vehicle Allowance
- Competitive Extended Health, Life, Dental & Vision Plans
- Generous Paid Time Off Plans
- Tuition Reimbursement Program
- Competitive Group RRSP with Company Match
- Ongoing Learning & Career Development in a Supportive Work Environment

The budgeted salary range for this role is $68,622 to $85,000 plus commissions. Pay within the salary range will b