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Onsite Deskside Support

3 weeks ago

Ottawa, Canada Nova Networks Inc. Full time

**STRENGTHEN YOUR CAREER**
At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.

Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.

We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.

**CAREER OPPORTUNITIES**
If you require special accommodation during our recruitment process, please indicate this when responding to Nova's job advertisements. All reasonable adjustments are provided.

ONSITE DESKSIDE SUPPORT

**Location**: Ottawa, Ontario

**Job Code**: DSS-05

**Number of Openings**: 1

**Position Description**:
Nova Networks is seeking Deskside Support professional to work at our Customer in Healthcare. The focus will be on the installation and/or support of Windows based desktops, laptops and peripherals, as well as IMAC support. Resolution of software issues related to Windows OS. System maintenance and recovery tasks and providing general troubleshooting on OS ensuring functionality.

**Responsibilities**:

- Diagnose/troubleshoot/resolve Microsoft Windows hardware and software problems;
- Install/configure new hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals;
- Ability to Image desktop and mobile computers;
- Perform basic computer wired and wireless network troubleshooting;
- Provide timely project updates as required, and perform time tracking;
- Instruct clients in the basic use of hardware/software;
- Performs other duties as required;
- Five or more years of progressive IT related experience with a degree or diploma from a recognized technical institute or college in an IT related field;
- A+ certification, Mobile device management/troubleshooting, and networking and wireless skills including TCP/IP and DHCP would all be considered assets.