Desktop Support

2 weeks ago

Ottawa, Canada Oomple Full time

Do you have a passion for providing top-notch technical support? Are you someone who thrives on solving complex problems and enjoys working both independently and as part of a team? If so, we have an exciting opportunity for you

**Responsibilities**:

- Provides ongoing installation, configuration, and routing maintenance and repair of equipment.
- Implements modifications and enhancements as required.
- Completes assigned project work in accordance with established project plan process steps.
- Recognizes and resolved typical problems by selecting solutions from established operating procedures and/or problem-solving methods.
- Administers hardware and peripherals inventory including ordering asset tracking and disposals.
- Ensures tracking/inventory of IT devices is done within the EDC Technology Warehouse in a timely and orderly manner
- Shipping and receiving of IT Assets from the EDC Head Office in Ottawa
- Provide deskside support services to local clients in the Ottawa office.
- Image and provision laptops, desktops, and mobile devices
- Perform initial troubleshooting on possibly complex IT problems.
- Develop and maintain procedure documentation as required.
- Receive and unpack equipment to be provisioned to end users.
- Knowledge of Windows 10 and the Microsoft Office suite required.
- Knowledge of iOS and MDM concepts is considered an asset.
- Provisioning and supporting Microsoft Surface-family devices.
- Effective verbal and written communication skills, highly developed interpersonal skills, and ability to set and prioritize work

If you are looking for a challenging and rewarding opportunity in a dynamic and supportive environment, please click **APPLY**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Ottawa, ON

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