Deskside Support Technician

5 days ago

Ottawa, Canada Nova Networks Inc. Full time

As a Deskside Support Technician, your responsibilities will include:

- installation and support of Windows based desktops, laptops and peripherals, as well as IMac support
- resolution of software issues as they relate to Windows OS
- system maintenance and recovery tasks
- providing general troubleshooting on OS ensuring functionality.

Ability to work in a fast paced environment. Must demonstrate a professional manner at all times.
**Duties include but not limited to**
- Diagnose, troubleshoot and resolve Microsoft Windows hardware and software problems
- Display a high level understanding of Windows operating systems
- Install and configure new PC hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals as required
- Ability to Image desktop and mobile computers
- Perform basic computer wired and wireless network troubleshooting
- Interact professionally with clients exhibiting strong customer service skills
- Provide timely project updates as required, and perform time tracking
- Instruct clients in the basic use of hardware/software
- Clearly communicate technical concepts to non-technical staff
- Ability to work independently as well as in a team environment
- Will be working in a corporate executive setting and must act and dress accordingly
- Performs other duties as required
- Five or more years of progressive IT related experience
- Two year degree from recognized technical institute or college in an IT related field
- A+ certification or other certifications an asset
- Proven troubleshooting skills in PC and Windows environment
- Mobile device management and troubleshooting an asset
- Networking and wireless skills including TCP/IP and DHCP an asset
- Strong interpersonal, verbal communication, and written documentation skills.

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