Student Services Assistant

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**Student Services Assistant - We provide the training**:
**Job ID**:

- 236915

**Posting status**:

- Open

**Organization**:

- Ministry of Colleges, Universities, Research Excellence and Security

**Division**:

- Student Financial Assistance Branch

**City**:

- Thunder Bay

**Position(s) language**:

- English

**Job term**:

- 3 Temporary seasonal recurring contracts up to 10 months

**Job code**:

- 08OAD - Office Administration 08

**Salary**:

- $26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Step into a role where your impact makes all the difference in a student's journey**:
**We provide an 8-week training program to help you be successful in this role.**

**Want to learn more about this opportunity?**
Join us for an information session on Wednesday, January 14th at 12:00pm to 12:30pm at lunch time where you will have a chance to learn more about the branch and the position to be filled.

Remember to add this event to your calendar
**Join on your computer, mobile app or room device**
Meeting Link : Click here to join the meeting
Meeting ID: 273 831 740 364 17
Passcode: or6ir9SS

**Join on a video conferencing device**
Video ID: 112 271 280 1

Download Teams |Join on the web
- **This session is optional and has no impact on hiring decisions**

**About the job**: In this role you will acquire knowledge through **supported training** on student financial assistance programs, policies and procedures, relating to loans, grants, bursaries/awards, and scholarships.**Come and make a difference,** help students access vital financial aid, ensuring they can pursue their education and achieve their dreams

Learn more about the student services we offer.**What you bring to the team**:
**Customer focus skills**: You can:

- provide optimum service, explain information and meet customer needs resulting in a positive experience
- interact tactfully and courteously with the students, parents, staff, MPPs, and financial aid representatives

**Thinking skills**: You can:

- provide information and assistance on student loans, bursaries, grants, and scholarships

**Team collaboration skills**: You can:

- work well with colleagues in a team environment
- assist in training new or temporary staff and sharing skills and knowledge with members of the unit

**Computer skills**: You are proficient with:

- Microsoft Office, database programs, and can calculate manually and navigate online computer software programs**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**: In this seasonal role, you will be compensated, in addition to your salary as follows:

- 4.6% of gross pay in lieu of statutory holidays
- 5.75% of gross pay in lieu of vacation
- supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
- accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
- you may, at your expense, participate in the OPSEU Pension Plan

The OPS also offers:

- an Employee and Family Assistance Program, which provides confidential counseling services
- inclusive counselling services, which provides confidential mental health support from professionals belonging to diverse communities

**Additional information**:

- Wednesday, January 21, 2026 11:59 pm EST

**Position details**:

- 3 English Temporary - Seasonal, duration up to 10 months, 189 Red River Rd, Thunder Bay, North Region

**Compensation group**:

- Ontario Public Service Employees Union

**Work hours**:

- Schedule 3.7

**Category**:

- Administrative and Support Services

**Posted on**:

- Wednesday, January 7, 2026

**Note**:

- E-TU-236915/25(2)

**How to apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover l