Charter Clerk

**First for a reason**:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
We are seeking a detail-oriented and organized Charter Clerk / Dispatch to support our transportation team with booking and coordinating charter bus services for school trips, extracurricular activities, and special events. This is a part-time position focused on providing high-quality service, efficient scheduling, and timely communication with clients and drivers. This role also includes assisting with afternoon dispatch operations, making it ideal for someone with strong multitasking and customer service skills, particularly in a transportation or school bus setting. This position is a part-time position at 20 hours per week.
Key Responsibilities
**Charter Booking & Scheduling**: Coordinate and schedule buses for school and extracurricular trips, including taking client requests and arranging routes.
**Client Communication**: Serve as a point of contact for schools, parents, and organizations regarding charter services.
**Paperwork & Documentation**: Manage invoices, contracts, and other administrative documents related to charter bookings.
**Route Planning**: Work with dispatchers and drivers to create efficient, safe travel routes.
**Customer Quoting & Pricing**: Assist in providing quotes and pricing details to clients.
**Recordkeeping & Data Entry**: Maintain accurate logs of bookings and service data.
**Dispatch Assistance (PM)**: Support afternoon dispatch operations, including radio communication with drivers, route coordination, and assigning work to drivers.
**Client Relations**: Build and maintain strong relationships with schools and other partners to increase charter service usage.
Qualifications & Skills
High School Diploma or equivalent required
Minimum of 2+ years' experience in a related administrative, transportation, or dispatch role
Experience in the school bus or transportation industry strongly preferred
Strong communication and customer service skills
Familiarity with radio dispatch systems and procedures
Proficient computer skills (MS Office, dispatch software, or similar platforms)
Ability to work effectively under pressure and meet deadlines
Prior experience in terminal operations, dispatch, or driver coordination a plus
Physical Requirements & Working Conditions
Must be able to move about the office and utilize standard office equipment
May need to access filing systems and communicate clearly by phone or in person
Minimal to no travel required
First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.