Microsoft Customer Engagement Manager

7 days ago

Kitchener, Canada RSM Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**The RSM IT organization is seeking a Microsoft D365 CE Manager with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm’s growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions.**:
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**We are looking for Microsoft Dynamics 365 Customer Engagement Senior Consultants who are looking for an opportunity to advance their career and help support our growing Microsoft Dynamics 365 CE practice and service our growing base of clients If you meet or exceed the following qualifications, then this is the role for you**:
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**Key Responsibilities**:

- ** Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.**:

- ** Establishing Cost Benefit Analysis through required phases of the project.**:

- ** Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.**:

- ** Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.**:

- ** During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.**:

- ** Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.**:

- ** Responsible for managing all aspects of CE implementations**:
**Basic Qualifications**:

- ** Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development**:

- ** Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE**:

- ** Proven leader with the ability to assemble, lead, and motivate high performing teams**:

- ** Proven business facing skills**:

- ** Solid understanding of financial analysis and planning**:

- ** Ability to multi-task and keep multiple responsibilities moving forward simultaneously**:

- ** Proven experience in influencing, leading teams and driving change**:
**Preferred Qualifications**:

- ** Superior verbal and written communication skills**:

- ** Strong stakeholder management skills**:

- ** Strong critical thinking and problem-solving skills**:

- ** Intermediate to advanced Microsoft Office skills**:

- ** Proficient with MS Project or related tool**:

- ** PMP certification desired**:
Compensation Range: $103,500 - $176,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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