Governance Documentation Specialist

**Who We Are**

**SUMMARY**

The Governance Documentation Specialist is responsible for providing business support within Account Governance and Reporting as it relates to overall document and records management and to ensure audit readiness. This includes 1) monitoring and maintenance of contractual deliverables and obligations, 2) system access management, 3) and preparation of documents supporting governance meeting administration, service level performance measurement, continuous improvement, and supporting the development of value creation opportunities (innovation) for the account.

**KEY DUTIES & RESPONSIBILITIES**

Account / Individual Development

At BGIS - our culture is based on 3 key foundational items:

- Culture of Care for each other, our clients, partners, and our communities
- High Performing Teams who go Above and Beyond to deliver exceptional services - INTEGRITY - OWNERSHIP - RESPONSIVENESS - INITIATION - VISIBILITY - DRIVE - INTEGRATION are core to high performance

Unwavering Commitment to Sustainability where we do everything with a focus on preserving our earth

Account Governance and all the roles in support of governance is core to our Success. Governance roles are laser focussed on all the contractual requirements of BGIS and facilitates all the on account and corporate support activity required to meet our contractual obligations. All Governance roles are to have a deep and detailed understanding of the various sections of the account Master Service Agreement, Statement of Work and Schedules that articulate the expectations and obligations of BGIS. For success, this role must develop constructive relationships with the client and with all service delivery team members.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to contract governance.

Our Commitment to ESG, the Communities we Serve and our Earth

Environment, Energy, Diversity and Sustainability

Opportunities for Development:
At BGIS we are committed to the development of our people - offering them opportunities to gain experience and grow into various roles. Success in the role offer Team Members the opportunity to explore various roles, some include are on Account Operational Leadership, Facility Management Office Roles to support Accounts, Project Management roles to lead and execute projects

Governance
- Account Strategic Management and Business Planning - Participate in Account Management process, including administrative support in the development and maintenance of the account short and long account plan and business plan. Supporting the management and facilitation of the annual business planning cycle with account leadership and management.
- Governance - Work with account leadership and management to support account governance. This includes the gathering, updating, and presenting of monthly governance information, as well as monitoring the governance scorecard and associated performance metrics, KPIs and indicators. Lead the development of all key governance meetings agendas and presentation decks, take minutes of all governance meetings, and maintains an up-to-date Issues / Actions log for all of the major account governance meetings. Work with members of the account team to get issues / actions addressed and closed.
- Governance & Organizational Performance - Provide support to the development and management of account governance and performance process, including documents, dashboard, roadmap, scheduling, and communication.
- Document Management - Manage access management for all systems including arranging for requesting, removing access and validation of account users listing. Develop, maintain, and enforce the document management framework which includes folder / subfolder management of account systems and BGIS internal systems. Facilitate additions and changes with client contact and audit to ensure accuracy of the developed framework. Responsible for loading of governance deliverables to account systems and maintaining internal commitments as required.ISO - Support audits of account and product line teams’ work execution to ensure compliance with established processes and service delivery obligations. Participate in identifying solutions to implement changes in process for accounts and product lines, as well as collaborates with account and product line team to implement changes. Support departmental business process management.

Process Improvement & Strategic Initiatives
- Strategy Development - Support account leadership with strategic initiatives by maintaining a listing of on account initiatives, and tracking the completion of value analysis, recommending solutions and developing plans to achieve desired results. Monitor the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes.
- Innovation - Support innovation initiatives through activities in