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Customer Business Manager

2 weeks ago


Montréal, Canada Beiersdorf, Inc Full time

Beiersdorf Inc. is seeking a dynamic individual who will challenge the status quo to guide us in achieving first class value creation, build trust with colleagues and partners, simplify our business processes, drive growth and fight for our share. You will be responsible for building the Beiersdorf business relationship, for planning and executing sales strategies that successfully grow the business across multiple categories. This role effectively links Beiersdorf brand strategies with core retailer strategies. The CBM will provide the team with fact-based insights and analytics to help champion the customer at Beiersdorf.

Responsibilities include:

- Driving profitable growth and national share
- Achieving and exceeding quota
- Leading implementation of company/category/brand strategy with Customers
- Lead annual strategic planning process, including opportunity identification and plan development & implementation.
- Lead multi-functional and multi-level contacts to maximize the account P&L and customer satisfaction.

**FURTHER ACCOUNTABILITIES**
- Take the lead role in selling and negotiating business development opportunities
- Deliver targeted KPI results as defined in annual business plans
- Build ‘breadth and depth’ of relationships with key decision-makers & influencers
- Lead sales forecasting
- Manage and optimize trade spend
- Provide value-added insights and opportunities through rigorous analysis of market, channel, retailer, and competitive
- Utilize appropriate BDF sales methodologies
- Communicate retailer strategies, initiatives and progress within Beiersdorf
- Contribute to the effectiveness of the sales team

**DO YOU POSSESS**
- Demonstrated track record of growth with 5+ years of similar experience at a consumer products company (preferably in HABA)
- Strategic thought leadership
- Ability to develop fact-based, persuasive arguments across diverse and complex business situations
- Provide insights which can be implemented in a sales environment
- Strong presentation and communication (written and verbal) skills
- Excellent interpersonal skills; collaborative approach to dealing with multiple contacts
- AC Nielsen (and related data) skills and excellent analytical skills
- Self-motivated individual that can manage a home office position
- Detail oriented and well-organized approach to managing multiple priorities
- Excellent computer literacy, including Excel, Word and PowerPoint
- Bachelor’s degree required, MBA an asset
- Up to 15% travel (i.e., customer meetings, sales meetings, etc.)
- Bilingual preferable (English/French)

**Experience, skills and competencies that lend themselves to this role**

We know that experience comes in all forms and we’re not necessarily looking for individuals who can hit the ground running (‘check all the boxes’) but may bring a unique blend of competence and capabilities that can grow into a role and/or bring news skills to the team.

**A welcoming workplace that offers personal and professional growth for all individuals**

At Beiersdorf, you’ll find:

- A welcoming workplace that fosters diversity, inclusion and belonging where every team member feels valued, respected, and supported
- Nimble teams that enjoy challenging work and the ability to make an impact
- A dynamic community of life-long learners that values acumen, aptitude and the ability to learn as well as hard skills and established expertise
- A purpose-led company that cares about your personal and professional development with the right balance of structure and flexibility to thrive
- A collaborative culture that leads with care, trust, simplicity and courage

**Unique benefits that consider the whole person**

We understand that you have a life outside of work, and we support you with unique benefits including:

- Generous and flexible vacation policy
- Summer Friday hours
- Comprehensive Wellness and Benefits program
- Growing number of Employee Resource Groups or affinity groups - to foster meaningful connections and belonging with other colleagues
- Dynamic work model - a hybrid of in-office collaboration (2 days/week) and remote focused work days

**Caring for skin means caring for people.**

It all started with a pharmacist and a dream 140 years ago. Today, Beiersdorf is a global company with iconic brands — Coppertone, Aquaphor, Eucerin, Elastoplast and NIVEA — focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries — making people feel comfortable in their own skin.

At Beiersdorf, we care beyond skin. We care for people — our employees, our customers, our consumers and our communities — and our planet. We know that diversity of thought, backgrounds, experience, and perspective enriches our culture and fosters innovation and ingenuity. We know that responsibly sourced, sustainable products and packaging make for a more sustainable future. And we know that when your sk