Manager, Customer

1 week ago

Montréal, Canada KPMG Full time

Overview:
Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions. The KPMG Customer & Digital Advisory Practice has achieved significant growth in the last three years and we are expanding our team to meet the needs of our clients.

The growth of our Customer & Digital Advisory Practice from 2 to close to 70 people in five short years has been amazing - but we are not done yet. We continue to be selected to tackle opportunities highest on the agenda of our 'C' Suite clients. Growth Strategy, Sales & Marketing Transformation, Customer Analytics and Customer Experience Strategy, Design and Roll-Out engagements are but a few of the things we do.

We are looking for experienced consulting leaders who want to be part of making KPMG “the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations”. If you have experience in the areas of: Digital Strategy, Growth Strategy, Experience Design, Service Design, Customer Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

What you will do:
As a Manager in a Big Four Global Consulting Firm, you will advise large, complex organizations on their CX and Digital strategies. You will understand how to navigate complex organizations, engage executives and credibly deliver value in the eyes of our clients.

This role is about leading business development and delivery while enabling a dynamic cohort of consultants.
- You will lead teams of super smart, motivated and talented individuals, maintain strong client relations and shape the delivery of outstanding work;
- You will develop strong client relationships across all verticals (including business development and delivery);
- You will play a strategic role in the development and the growth of our practice (go-to-market, recruiting, coaching, administrative);
- You will learn and develop your professional acumen to the extent that you desire with a leadership team that values team work and a human-centric working environment.

What you bring to this role:

- Minimum of 5 years experience in a management consulting firm;
- Excellent communication skills, both verbal and written;
- Educational and/or work experience in customer experience, marketing and/or digital transformation;
- Ability to build and deepen relationships with clients at senior levels;
- Strategic and creative thinking with a strong understanding of strategy, technology, design and processes through the lens of a digital experience

**Providing you with the support you need to be at your best**

Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters

**Adjustments and accommodations throughout the recruitment process

  • Manager, Customer

    1 week ago

    Montréal, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity** Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions. The KPMG Customer & Digital...

  • Customer Success Manager

    2 weeks ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    2 days ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...

  • Customer Experience Manager

    4 days ago

    Montréal, Canada Aptum Full time

    **Position Description**: Title: **Customer Experience Manager** Reporting to: **Sr. Manager, Global Customer Advocacy** Department: **Infrastructure** **Location**: **Atlanta, Miami** The **Customer Experience Manager** will strategically and proactively manage the accounts within the Premier account base in the US. Builds customer loyalty and...

  • Customer Success Manager

    1 week ago

    montréal, Canada Xiphos Full time

    Xiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal’s Plateau area. For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Pelcro Full time

    Pelcro is an enterprise-class subscription and membership management platform with clients across the globe. We support diverse industries such as Media, SaaS, Wellness, Subscription boxes, E-Learning and more! Our mission is to help drive new opportunities for online businesses by providing a simple solution for reoccurring payments and plans. We know the...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Pelcro Full time

    Pelcro is an enterprise-class subscription and membership management platform with clients across the globe. We support diverse industries such as Media, SaaS, Wellness, Subscription boxes, E-Learning and more! Our mission is to help drive new opportunities for online businesses by providing a simple solution for reoccurring payments and plans. We know the...

  • Customer Success Manager

    1 day ago

    Montréal, Canada Xiphos Full time

    Xiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal's Plateau area. For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have...

  • Customer Marketing Manager

    4 days ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're seeking a Customer Marketing Manager to join our Marketing team in Montreal. As a key member of the Marketing team, the Customer Marketing Manager is a revenue-driving marketer primarily...

  • Customer Marketing Manager

    4 days ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re seeking a Customer Marketing Manager to join our Marketing team in Montreal. As a key member of the Marketing team, the Customer Marketing Manager is a revenue-driving marketer primarily responsible...